Call Center Operator - Casual, first shift

Children's Hospital and Health System • Milwaukee, WI

2d

About The Position

The Call Center Operator (CCO) operates systems that support and coordinate incoming and outgoing calls, paging, alarms, and emergency response. The operator serves as a link between callers and critical care teams, ensuring seamless, efficient, and caring communication. The role supports communication and response around the clock.

Requirements

• High school graduate or a Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• At least 1 year of customer service experience in a high-intensity or fast-paced environment.
• Strong communication skills and a clear, professional phone presence.
• Strong interpersonal abilities, including the ability to interact effectively with the public at all levels, manage challenging interactions, and represent the organization professionally.
• Detail-oriented and able to focus during high-pressure situations.

Responsibilities

• Respond to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines, and alarm devices; answer, connect, and direct calls and overhead announcements; and coordinate responses to emergencies.
• Maintain current knowledge of Children’s Wisconsin policies, procedures, and department Standards of Work through timely independent review of internal communications and attendance at relevant meetings.
• Facilitate timely communication among in-house and on-call personnel, patients, and caregivers using established schedules, contact lists, and safety protocols.
• Communicate department policies and procedures to callers, including patient families, management, and coworkers.
• Maintain and update records such as on-call schedules, directories, pager and PAS logs, repair reports, and incident documentation.
• Notify incoming shift personnel of pending issues at shift change.
• Maintain a clean, organized, and functional workspace.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED