Cage Shift Manager
About The Position
The Cage Shift Manager will supervise Cage Cashiers and Main Bankers, providing direct oversight and direction during assigned shifts. This role involves monitoring compliance with New York State Video Lottery regulations, internal controls, and company procedures. The manager will also assist in creating and managing shift schedules, issuing cashier banks, tracking cash flow, and resolving guest issues. Additionally, the position requires maintaining accurate cash balances, performing shift reconciliations, training associates, and coordinating with Security and Surveillance to ensure a safe environment. The Cage Shift Manager will handle escalated guest concerns and large money transactions, role model the company’s guest service program, and support the Cage Manager with operational reports and process improvements. Other duties as assigned.
Requirements
- High School Diploma or GED required
- Minimum of three (3) years of progressive supervisory experience in cage operations or cash handling required or equivalent.
- Must be able to obtain and maintain a New York State Gaming License.
- Strong organizational, leadership, and communication skills.
- Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping.
- Solid understanding of cash management, reconciliation, and regulatory compliance.
- Basic math skills (addition, subtraction).
- Ability to thrive in a fast-paced, high-volume environment with large financial transactions.
Nice To Haves
- Bachelor’s degree or equivalent experience preferred.
Responsibilities
- Supervise Cage Cashiers and Main Bankers; provide direct oversight and direction during assigned shifts.
- Monitor compliance with New York State Video Lottery regulations, internal controls, and company procedures.
- Assist in creating and managing shift schedules for cashiers and main bank staff.
- Issue cashier banks/drawers; track and manage cash flow through all cages during the shift.
- Direct and support cashiers in handling transactions, resolving guest issues, and maintaining service standards.
- Maintain accurate cash balances; perform shift reconciliations and variance investigations.
- Train associates on procedures, regulations, equipment, and guest service protocols.
- Coordinate with Security and Surveillance to ensure a safe environment for guests and employees.
- Handle escalated guest concerns and large money transactions professionally.
- Role model the company’s guest service program; treat all guests and associates individually and professionally.
- Support the Cage Manager with operational reports, staffing needs, and process improvements.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
