Cage-Player Services Cashier FT

Cherokee Nation Businesses•Tunica, MS

About The Position

The Cage-Player Services Cashier prepares and issues employee banks, performs drops, balances cash, chips, and other cash equivalents, verifies employee drops, and completes deposits. The role handles a broad range of guest and employee transactions, including cash handling, player services, credit-related transactions, and gaming payouts, while providing courteous and accurate service. The cashier safeguards company assets, maintains confidentiality, and keeps transaction records and work areas organized.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One year of cash-handling experience.
Ability to obtain and maintain licensing from the appropriate gaming authority.
Knowledge of guest-service principles and processes.
Computer knowledge and proficiency with job-related software.
Effective verbal communication skills and the ability to express ideas clearly and concisely in writing and verbally.
Ability to provide memorable guest service and create a welcoming entertainment experience.
Ability to remain calm and professional under stressful conditions and interactions.
Ability to learn casino games and property amenities.
Ability to perform basic mathematical computations accurately.
Ability to learn and explain gaming promotions, including drawings and tournaments.
Ability to learn and comply with applicable laws, regulations, ordinances, and company and departmental policies, practices, and procedures.
Ability to make sound guest-service decisions and maintain positive working relationships.
Friendly, upbeat demeanor and professional appearance.

Responsibilities

Facilitate high-volume cash and noncash transactions for guests courteously, accurately, and promptly.
Count funds and reconcile daily transaction summaries to balance the main cage, cash vault, and chip vault.
Issue employee banks; collect and verify employee and guest drops, including shift closeouts.
Process and complete daily deposits.
Handle cash transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, and slot-machine ticket and promotional-voucher redemptions.
Promote rewards program membership and explain current promotions, offers, and events to guests.
Enroll guests in the rewards program, issue membership cards, and maintain accurate player-tracking information.
Respond to situations with an appropriate sense of urgency and conduct entry-level player evaluations.
Verify and distribute jackpot and special-payout payments and complete required paperwork accurately.
Maintain cash accountability for ATMs and kiosks.
Handle guest requests, disputes, and complaints professionally, escalating issues to leadership when necessary.
Safeguard company assets and reconcile transactions to balance at the end of each shift.
Maintain confidentiality of casino and guest information.
Keep the work area clean, organized, and properly stocked.
Complete credit-related transactions accurately.
Input, review, and monitor information in the IGT Patron, CTA, and casino credit systems.
Update leadership about guest information modified during the shift.
Maintain and complete gaming and company forms and reports.
Answer cage-, credit-, and promotion-related phone calls, potentially across multiple lines.
Verify and update player information and history in gaming and player systems.
Communicate with leadership regarding credit applications.
Perform other job-related duties as assigned.