Player Services/Cage Supervisor - Nights

Churchill Downs•Newport, KY

9d•Onsite

About The Position

Newport Racing & Gaming is a gaming and entertainment facility in Newport, Kentucky, featuring more than 400 state-of-the-art Vegas-style games, sports wagering, a restaurant, and simulcast. The Cage Shift Supervisor is responsible for the safe and efficient operation of the Cage, Main Bank, Vault, and automated redemption machines during the assigned shift. The role also provides Player Services in support of the Marketing Department, assists with player accounts and player card sign-ups, and greets and welcomes guests. The position relies on experience and judgment to plan and accomplish goals, and may perform other departmental functions as needed.

Requirements

Two to three years of experience within the gaming industry.
One year of experience managing personnel.
Ability to obtain a KHRC license.
Excellent oral and written communication skills.
Ability to maintain professional working relationships with all personnel.
Lead by example in providing exemplary customer service to internal and external guests.
Willingness to assume overall responsibility for the performance of gaming machines.
Availability to work as needed, including nights, weekends, and holidays.
Ability to meet the physical demands of the role, including frequently sitting or standing, walking, handling objects or controls, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing; may need to lift, push, or pull up to 25 pounds.

Nice To Haves

A two-year degree in a related field or equivalent work experience.

Responsibilities

Safeguard cage assets and monitor cage activities for compliance with company policies and gaming regulations.
Assist the Cage Manager with hiring and scheduling cage operations personnel.
Instruct, guide, and counsel assigned personnel in performing their duties, and coordinate periodic performance reviews.
Recommend improvements to management for assigned areas of responsibility.
Implement cage department policies and procedures consistent with internal controls and gaming regulations.
Review cage department statistical and financial reports for accuracy.
Conduct fund exchanges for patrons during emergencies or when management deems necessary.
Verify and take custody of property-generated cash and cash equivalents; maintain accountability for cage assets and verify counts of bank funds.
Prepare and make the daily deposit of property-generated cash and cash equivalents.
Verify each shift’s bundled and strapped currency on a scope basis.
Support the Marketing Department, assist with player accounts and player card sign-ups, and greet and welcome guests.
Perform related duties, special projects, and other departmental job functions as assigned.