Player Services Cage/Count Room Manager

Hollywood Casino York • York, PA

9d

About The Position

The Player Services Cage/Count Room Manager supervises and manages Count Room staff and operations. The role develops, implements, and manages operational goals, monitors performance and profit objectives, creates efficient schedules while controlling labor costs and meeting staffing objectives and deadlines, and assists with departmental budgeting and related recommendations and reporting.

The manager promotes and oversees customer service standards, guides employees in complying with internal controls and departmental procedures, and maintains the daily drop schedule and its approval process. Responsibilities include accounting for and recording soft currency, manually counting large amounts of currency, reviewing Soft Count reports, securing and accounting for company assets, accounting for table games documentation, and overseeing maintenance of Count Room machinery. The position requires secured access to the Count Room, strict confidentiality, and ensuring regulatory compliance within the area of responsibility, with potential issues reported to Executive Management or the GM.

Requirements

• Must be at least 18 years of age.
• Associate’s degree (A.A.) or Bachelor’s degree (B.A.).
• At least two years of experience in count operations or similar functions.
• Ability to communicate with internal and/or external guests.
• Ability to read and comprehend company policy and procedures manuals and departmental correspondence.
• Ability to effectively present information in one-on-one and small-group situations to guests and Cast Members.
• Ability to write correspondence such as memorandums, procedures, and departmental incident reports.
• Ability to read, write, comprehend, and speak English.
• Ability to understand and perform duties in accordance with departmental, property, and company policies and standards; State Gaming Board requirements; Sarbanes-Oxley; and Internal Controls.
• Ability to stand for extended periods of time.

Responsibilities

• Supervise and manage staff in the Count Room.
• Develop, implement, and manage operational goals and monitor performance and profit objectives.
• Create efficient staff schedules while maintaining labor costs, meeting staffing objectives, and achieving deadlines.
• Assist with the departmental budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure team members follow customer service standards, address issues as they arise, and support achievement of department customer service goals.
• Guide employees in maintaining compliance with internal controls and departmental policies and procedures.
• Develop and maintain the daily drop schedule and manage its approval process.
• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually count large amounts of currency.
• Review and compile reports generated by Soft Count.
• Ensure company assets are properly accounted for and secured.
• Account for all table games documentation.
• Oversee maintenance of machinery used in Count Room operations.
• Use secured access for ingress to and egress from the Count Room.
• Ensure regulatory compliance within the area of responsibility and report potential issues to Executive Management or the GM.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree