Manager - Player Services
About The Position
The Manager - Player Services directly manages and leads the Player Services team, supports a service-driven guest experience, and ensures Player Services activities comply with company policies and Illinois Gaming Board regulations. The role performs duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program, issues player cards and complimentary offers, and coordinates with Marketing and other departments to execute promotions, events, drawings, and special programs. The manager also responds to escalated guest concerns and selects, trains, coaches, and develops team members. Duties may change, and other duties may be assigned.
Responsibilities
- Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.
- Support a service-driven culture by ensuring guest interactions reflect Bally’s commitment to excellence.
- Coordinate with Marketing and other departments to execute promotions and events successfully.
- Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.
- Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.
- Execute marketing promotions, events, drawings, and special programs to drive guest engagement.
- Issue complimentary offers to guests based on established play levels and company guidelines.
- Respond professionally and promptly to escalated guest concerns and service issues.
- Select, train, coach, and develop team members to support performance and growth.
- Directly manage and lead the Player Services team.
- Perform other duties as assigned.
Benefits
- $7 daily employee parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
