Player Services - Player Services Representative

THREE RIVERS CASINO•Florence, OR

2d•Onsite

About The Position

The Player Services Representative greets guests in a pleasant, courteous, and enthusiastic manner; assists with money-related transactions; and registers guest information for Players Club accounts. The role also provides information about Players Club benefits, property amenities, marketing programs, promotions, events, and other property offerings. The representative performs transactions and related accounting and paperwork accurately, follows identification and departmental procedures, safeguards casino assets, and balances an assigned bank. The position supports ticket sales, VIP events, promotions, and the organization and supply monitoring of the Player Services area. Work may involve exposure to secondhand tobacco smoke, particularly on the casino floor, and noise that is usually moderate but may occasionally be high for short periods.

Requirements

Minimum age of 21.
Must participate in and maintain Title 31 requirements.
General understanding of computer programs, including Windows applications.
Ability to communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
Must comply with pre-employment, random, and reasonable-suspicion alcohol and drug testing.
Must obtain and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Must be available to work all shifts, including weekends and holidays, based on department needs and special casino events.
Must be able to sit, stand, and/or walk for up to 8 hours.
Must be able to carry, reach, twist, bend, and squat frequently.
Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.

Nice To Haves

High School Diploma or equivalent preferred.
Six months of cash-handling experience preferred.

Responsibilities

Greet guests courteously and enthusiastically, assist with money-related transactions, and register guest information for Players Club accounts.
Redeem Video Lottery Terminal, Keno/Sportsbook, and chip tickets into currency; exchange coins for cash; process poker withdrawals; and handle cash exchanges.
Process Global Cash checks, personal checks, and traveler’s checks in accordance with identification guidelines.
Issue revenue banks for Food & Beverage, Hotel, Bingo/Keno, and cash wallets to Slot Attendants.
Complete transactions, online accounting functions, and required paperwork accurately.
Answer guest questions and provide information about Players Club benefits, property amenities, and marketing programs.
Sell box office tickets through the Star Tickets Plus system and assist the Host department with VIP special events and concert reservations when needed.
Maintain cleanliness and organization of the Player Services area, monitor inventory, and request supplies as needed.
Conduct marketing promotions according to approved promotional rules.
Follow current departmental policies and procedures and stay informed about changes.
Stay aware of and communicate property-wide and company promotions, events, and programs to other staff.
Safeguard Three Rivers Casino Resort assets and balance the assigned bank.
Perform other duties as directed by management.