Player Services - Player Services Supervisor

THREE RIVERS CASINO•Coos Bay, OR

1d•Onsite

About The Position

The Player Services Supervisor oversees daily cash transactions and helps ensure the security and accuracy of financial operations within the Player Services Department. The role leads Player Services Team Members and Main Bankers, supports guest transactions and service, and ensures that department operations comply with casino policies, gaming regulations, internal controls, and federal requirements. The Supervisor oversees and trains staff, monitors performance, handles operational concerns, and coordinates with departments including Finance, Security, and EGM. The position also supports cash reporting, audits, reconciliations, deposits, jackpot processing, kiosk operations, and the ordering and handling of financial resources. The role requires availability for all shifts, including weekends and holidays, based on department needs and special casino events. The work environment may include secondhand tobacco smoke, particularly on the casino floor. Noise is usually moderate but may briefly become high. Physical duties include sitting, standing, or walking for up to 10 hours; frequent carrying, reaching, twisting, bending, and squatting; and lifting up to 25 pounds regularly and up to 75 pounds occasionally with assistance.

Requirements

Minimum age of 21.
At least one year of experience in Player Services operations or a cash-handling role, or an equivalent combination of education and experience.
Possess or obtain a Food Handlers Card within 30 days of employment.
General understanding of computer programs, including Windows applications.
Clear understanding of Player Services operations and the accounting system.
Ability to communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
Comply with pre-employment, random, and reasonable-suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts, including weekends and holidays, based on department needs and special casino events.
Ability to sit, stand, and/or walk for up to 10 hours; frequently carry, reach, twist, bend, and squat; regularly lift or move up to 25 pounds; and occasionally lift or move up to 75 pounds with assistance as needed.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Oversee daily Player Services staff activities, including cash handling, transaction processing, and compliance with casino policies.
Guide and train Player Services cashiers on procedures and customer service expectations.
Monitor team performance, provide feedback, and address operational concerns or issues.
Ensure compliance with internal controls, gaming regulations, company policies, and federal requirements.
Ensure accurate processing of cash exchanges, player transactions, check cashing, and credit card transactions.
Reconcile cash drawers at the start and end of shifts.
Greet and assist guests with transactions, inquiries, and concerns; resolve complaints professionally and promptly.
Monitor the security of cash-handling processes and transactions.
Assist with preparing and submitting accurate and complete cash and currency reports.
Assist with audits and reconciliations to support regulatory compliance.
Assist in ordering, tracking, and storing VLT paper, cash, and other financial resources.
Maintain a clean, organized, professional, and efficient Player Services area.
Coordinate with Finance, Security, EGM, and other departments to support Player Services, ATMs, and kiosks.
Process jackpots, perform soft count buys, and fill and balance kiosks.
Issue restaurant banks to Food and Beverage Team Members and cash wallets to EGM Team Members.
Determine and prepare daily deposits for pickup.
Count and record blind drop figures for applicable outlets.
Communicate property-wide and company promotions, events, and programs to staff.
Explain Players Club benefits, property amenities, and marketing programs to guests.
Perform other duties as directed by management.