Player Services Supervisor

Shawnee Development LLC•Guymon, OK

1d•Onsite

About The Position

Responsible for managing Player’s Club Services department employees. Maintain player data base by exercising guest services and increase new enrollments. Communicate and develops close relationships with departmental managers and act as a liaison between guest and the facility.

Requirements

High School Diploma or GED required
Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies
Must be able to work in fast paced, smoked filled casino environment
Must be able to sit, stand, or walk for prolonged periods
Requires eye/hand coordination and manual dexterity; requires normal vision/hearing range and basic math skills in order to perform assigned job duties correctly
Must have basic knowledge of Microsoft Office Suite, and casino based facility software and be able to accurately type
Must be able to work varied hours, as needed including weekends and holidays
Must be able to review and comprehend player-tracking screens, reports, and all other necessary information and documentation
Ability to network and establish relationship with individual prospective guests and groups that display and demonstrate potential gaming value
Knowledge of MICs and TICs regulations
Ability to work in a smoke-filled environment
Ability to work a flexible and irregular schedule including weekends, evenings and holidays
Two (2) years of supervisory experience
Two (2) years of Marketing experience required
Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission
Must be able to complete pre-employment drug test with a negative result

Responsibilities

Communicate departmental procedures to promote understanding and compliance by employees to maintain smooth and effective departmental operations.
Relate policies to his/her subordinates while ensuring adherence and consistent enforcement.
Ensure adequate staffing for department by interviewing and selecting staff for open positions and arranging for contingency staff in correlation to business needs.
Redirect the labor force according to changing activity for each shift to maintain optimum operational levels.
Analyze new and current member acquisitions through established historical player metrics to exceed new enrollment and increase rated play maximizing facility profits.
Resolve customer disputes concerning patron accounts and complementary amenities, based upon specific casino guidelines and the level of rated play.
Coordinate the proper resolution of customer dispute, issues, and concerns with related departments and follows through to ensure fair and equitable resolutions are achieved.
Update staff on all upcoming events and casino promotions.
Coordinate and dispense information to facility and patrons on marketing programs by use of casino based management systems to results in proper promotional communication to patrons.
Determine patron comps and rewards by analyzing historical rated play to develop initiatives and promotions that will increase patron loyalty and revenue for the facility.
Performs other duties as assigned.