Player Services Representative (FT)

Hollywood Casino Lawrenceburg • Lawrenceburg, IN

1d

About The Position

The Player Services Representative assists customers efficiently and courteously while performing casino cage and rewards-program transactions. Duties include validating and redeeming slot machine TITO tickets, cashing chips and checks, exchanging currency, processing credit card advances, preparing funds for jackpot payouts, and supporting customers with casino services and promotions. The representative also fills Everi kiosks and Glory machines as needed and safeguards company assets.

The role requires compliance with company policies and state and federal regulations, accurate transaction processing and recordkeeping, balancing cash drawers, preparing deposits, maintaining cage equipment, and running reports. It includes promoting and administering the rewards program, answering patron inquiries, assisting with special promotions, communicating with Player Services and Cage staff, and responding appropriately to issues and safety concerns. No supervisory responsibilities or authority to issue comps are assigned. Access to the gaming area is required.

Applicants must be at least 21 years old and able to qualify for licenses and permits required by applicable regulations. The work environment usually has moderate noise and may expose employees to unrestricted secondhand tobacco smoke. The position involves regular standing and handling objects, along with lifting and other physical activities in varying work areas, including confined spaces.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret English documents, communicate verbally in English, and use written English as required.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, including American money and units of weight, volume, and distance.
• Ability to operate an adding machine and possess basic computer skills.
• Ability to apply commonsense understanding to instructions and solve problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to perform the listed physical demands, including standing, handling objects, reaching, communicating, and lifting up to 50 pounds at times.

Responsibilities

• Assist customers efficiently and courteously, answer inquiries about casino services, and register patrons.
• Validate and redeem slot machine TITO tickets; cash chips and checks, redeem player winnings, exchange currency, and process credit card and personal check withdrawals.
• Prepare chip fills, credits, transfers, and funds for jackpot payouts; verify employee tokes and process employee transactions.
• Verify daily drops for the Count Room and prepare daily bank deposits.
• Maintain cage equipment, run reports to balance, complete required paperwork, and balance cash drawers and perform buys.
• Ensure drawers are at the appropriate impress total at the beginning and end of each shift.
• Promote and administer the rewards program, including explaining benefits, signing up guests, reissuing cards, entering data, looking up accounts, and checking point status.
• Maintain a working knowledge of promotion rules and explain promotions to patrons; assist with special monthly promotions and work with Marketing to carry them out.
• Fill Everi kiosks and the Glory machine as needed.
• Safeguard company assets and comply with company policies and state and federal regulations.
• Respond effectively to issues by applying knowledge of policies and procedures.
• Communicate with other Player Services and Cage staff members.
• Perform duties safely and report potential safety hazards to management.
• Perform reasonable temporary duties outside the position description when assigned in the interest of efficiency, productivity, or guest service.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increased with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED