Player Services Cashier

Cherokee Nation Entertainment•Claremore, OK

About The Position

The Player Services Cashier facilitates cash and non-cash transactions, assists guests with rewards program enrollment, and promotes casino events and offers. The role supports financial accuracy, asset protection, and a welcoming guest experience in a fast-paced gaming environment. It requires attention to detail, customer service skills, and the ability to work varied shifts, including weekends and holidays.

Requirements

High school diploma or GED.
Excellent written and verbal communication skills.
Strong mathematical accuracy and attention to detail.
Ability to learn and explain casino games, promotions, and amenities.
Proficiency in computer software relevant to the role.
Ability to make sound decisions in guest service situations.
Valid driver’s license and liability insurance, which must be maintained.
Ability to obtain and maintain licensing from the appropriate gaming authority.
Ability to lift up to 50 lbs and work varied shifts, including weekends and holidays.
Comfort working in environments with crowd noise and second-hand smoke.

Nice To Haves

One year of cash handling or customer service experience.

Responsibilities

Process high-volume cash and non-cash transactions, including chip redemption, check cashing, and voucher redemptions.
Enroll guests in the Status+ Rewards program and issue membership cards.
Promote casino promotions and explain program benefits.
Conduct basic player evaluations and outbound scripted calls.
Verify and distribute jackpot payments and complete required documentation.
Maintain accountability for ATMs, kiosks, and cage transactions.
Reconcile daily transactions and ensure accuracy of funds exchanged.
Handle guest requests and disputes professionally, escalating when needed.
Maintain confidentiality of guest and casino information.
Keep the work area clean, organized, and compliant with safety standards.