Player Services Cashier

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

The Player Services Cashier balances a till or bank daily and processes and records gaming-related transactions, including chip redemption, slot vouchers, and negotiable transactions. The role also enrolls and assists guests with the Player Rewards program. The cashier provides guest service while maintaining the accuracy, security, and accountability of assigned funds and assets, following company policies, internal controls, and Gaming Commission rules and regulations. Duties may include working as a Chip Banker, processing chip transfers, receiving table credits, issuing table fills, verifying daily drops, maintaining cage equipment, running balancing reports, and completing required paperwork. The position requires working in a fast-paced, often crowded and noisy environment and a smoking environment. The scheduled shift is swing, and flexibility to work nights, weekends, holidays, and overtime as needed is required.

Requirements

High School Diploma, GED, Recognized Equivalent of a High School Diploma (RED), or Foreign High School Diploma (FHD).
Excellent interpersonal skills and the ability to foster a supportive and enabling team environment.
Basic computer input skills.
Ability to stand for extended periods.
Organizational skills and strong written and verbal communication skills.
Ability to interact with the public in a professional and positive manner.
Ability to work in a fast-paced, often crowded and noisy environment.
Ability to lift 20 pounds.
Ability to work various shifts and flexible hours, including nights, weekends, holidays, and overtime as needed.
Willingness to work in a smoking environment.
Willingness to adhere to company health and safety measures.

Nice To Haves

Previous money-handling experience.

Responsibilities

Promote superior guest service and maintain a positive organizational culture consistent with the Spirit of Tâlícn and ilani Core Values.
Follow departmental and property policies and procedures.
Interact with guests, encourage Rewards card program membership, reward patrons for play, and handle questions and problems.
Distribute money to guests through slot ticket redemption, chip redemption, and check cashing.
Process monetary transactions for other departments.
Complete transactions efficiently and accurately.
Secure assigned assets and maintain accountability for company funds in accordance with Internal Controls and Gaming Commission rules and regulations.
When working as Chip Banker, maintain accountability for casino chips, process chip transfers between banks and windows, receive table credits, and issue table fills to the pits.
Handle large amounts of money and maintain accountability over the assigned bank.
Protect and preserve main bank assets by accounting for, documenting, and verifying incoming and outgoing currency, coin, tokens, chips, and cash.
Verify daily drops for the count room.
Maintain cage equipment.
Run reports needed to balance.
Complete required paperwork according to procedure.
Maintain strict confidentiality of sensitive information.
Perform other related duties as assigned.