Player Services Rep

Shawnee Development LLC • Guymon, OK

8d

About The Position

The Player Services Rep works in the Player’s Club and enters guest information into the Casino Management System, issues player cards, enrolls guests in promotions, distributes complimentary gifts, and provides quality customer service. The role reports to the Players Services Supervisor and does not supervise other employees. The position requires working at a computer and interacting with patrons in a noisy, smoke-filled casino environment. Various hours may be required, including weekends and holidays.

Requirements

• High school diploma or GED.
• Basic knowledge of Microsoft Office Suite.
• Good oral communication skills.
• Ability to type 25 words per minute.
• Ability to sit, stand, walk, and turn frequently for extended periods.
• Ability to work at a computer for extended periods.
• Ability to work various hours as needed, including weekends and holidays.
• Ability to work in a noisy, smoke-filled casino environment.
• Team-oriented approach.
• Must pass a background check and obtain a license or permit from any applicable regulatory agency to perform essential job functions.
• Must successfully complete Title 31 training.
• Must complete a pre-employment drug test with a negative result.

Nice To Haves

• Customer service experience.

Responsibilities

• Welcome and greet patrons at the Players Club location.
• Inform customers about promotions, card benefits, and corporate account group offers while providing customer service.
• Explain the point reward system, award levels, and gifts available based on guest usage.
• Determine complimentary eligibility based on established guidelines and guest point totals in the Casino Management System.
• Create Players Club cards and enter customer information into the computer system to track game play, gifts, promotional participation, and membership.
• Answer basic customer questions about gaming machines, table games, and promotional events, including downloadable credits, win/loss statements, customer mailings, available table games, and upcoming promotions.
• Update patron information in casino-based software at the patron’s request.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED