Player Services/Cage Supervisor - Nights

Churchill Downs Incorporated•Newport, KY

About The Position

The Cage Shift Supervisor is responsible for the safe and efficient operation of the Cage, Main Bank, Vault, and automated redemption machines (kiosks) during the assigned shift. The position also provides Player Services support to the Marketing Department, assists with player accounts and player card sign-ups, and greets and welcomes guests. The supervisor applies experience and judgment to plan and accomplish goals and may perform other departmental duties and special projects as assigned. The role safeguards cage assets and supports compliance with company policies, internal controls, and gaming regulations. It includes overseeing and developing assigned personnel, assisting with hiring and scheduling, reviewing reports, handling and accounting for funds, and preparing the property’s daily deposit. The position requires availability to work nights, weekends, and holidays. Work involves circulating through assigned areas, including smoking areas, and observing players and machine operations. The environment is usually moderate to loud.

Requirements

2–3 years of experience within the gaming industry.
1 year of experience managing personnel.
Ability to obtain a KHRC License.
Excellent oral and written communication skills.
Ability to maintain professional working relationships among personnel.
Demonstrated commitment to exemplary customer service for internal and external customers.
Willingness to assume overall responsibility for the performance of gaming machines.
Availability to work when needed, including nights, weekends, and holidays.
Ability to meet the physical demands of the job, including frequent sitting or standing, walking, handling and reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing; may need to lift, push, or pull up to 25 lbs.

Nice To Haves

A 2-year degree in a related field or equivalent work experience.

Responsibilities

Safeguard cage assets and monitor cage activities for compliance with company policies and gaming regulatory requirements.
Assist the Cage Manager with hiring and scheduling cage operations personnel.
Instruct, guide, and counsel assigned personnel in performing their duties, and prepare and coordinate periodic performance reviews.
Recommend improvements to management for assigned areas of responsibility.
Implement cage department policies and procedures established by company management and consistent with internal controls and gaming regulations.
Review cage department statistical and financial reports for accuracy.
Conduct fund exchanges for patrons during emergencies or as management deems necessary.
Verify and take custody of property-generated cash and cash equivalents.
Maintain accountability for cage assets and verify counts of various bank funds.
Prepare and make the daily deposit of property-generated cash and cash equivalents.
Verify each shift’s bundled and strapped currency on a scope basis.
Support Player Services and the Marketing Department, assist with player accounts and player card sign-ups, and greet and welcome guests.
Perform other departmental duties and special projects as assigned.