Cage and Player Services Supervisor
About The Position
The Cage and Player Services Supervisor safeguards company assets while delivering exceptional customer service, explaining casino programs and promotions, and ensuring accurate financial transactions. The role supports the Rio Loyalty Program and coordinates the day-to-day activities of Cage Cashier/Player Services Representatives. Duties must be performed in accordance with applicable laws and regulations, as well as department and company policies and procedures. The position requires a flexible schedule, including nights, weekends, and holidays, and work in a fast-paced, busy, and somewhat stressful environment. It has no supervisory responsibilities.
Requirements
- Must be at least 21 years old.
- High school diploma or GED equivalency.
- At least one year of casino or hospitality industry experience.
- At least six months of experience in banking, casino cashiering, or a similar currency-related role.
- Strong written and verbal communication skills and the ability to communicate effectively in English.
- Basic computer skills, including Microsoft Office and Outlook.
- Ability to learn and understand business applications and software.
- Ability to obtain and maintain full knowledge of company and department rules, regulations, policies, and procedures.
- Ability to establish and maintain effective working relationships with employees, guests, and management.
- Willingness and ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to work in a fast-paced, busy, and somewhat stressful environment.
- Reliability demonstrated through consistent attendance, adaptability to changing business needs, and participation in required meetings and training.
- Must qualify for licenses and permits required by federal, state, and local regulations.
Nice To Haves
- IGT experience preferred.
Responsibilities
- Coordinate and direct the day-to-day activities of Cage Cashier/Player Services Representatives.
- Oversee day-to-day leadership responsibilities for the Rio Loyalty Program and support representatives who enroll guests in the loyalty program.
- Answer questions and address concerns about promotions, offers, tier status, and related matters.
- Maintain advanced knowledge of the casino loyalty program, promotions, special events, and general property information.
- Plan and conduct training for Loyalty Club employees and maintain accurate training and other required documentation.
- Perform Cage Cashier/Player Services Representative duties when needed.
- Issue comps and marketing offers or promotions to guests.
- Handle guest and employee interactions by email, telephone, and in person.
- Attend departmental meetings and communicate accurate information to employees across all shifts.
- Resolve guest and employee concerns, provide immediate service recovery, and coach as needed.
- Monitor departmental quality standards, delegate daily work, run shift reports, and verify and approve transactions in accordance with internal control standards.
- Help representatives balance department banks at the end of shifts in accordance with variance policy, and review reports and forms for accuracy and Title 31 compliance.
- Maintain excellent guest service and resolve guest complaints.
- Assist the Cage Cashier/Player Services Manager with work schedules, vacation requests, and attendance records to ensure appropriate staffing.
- Assist the Cage Cashier/Player Services Manager and leadership as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
