Senior Player Services Cage Cashier

Hollywood Casino at Penn National Race Course • Grantville, PA

1d

About The Position

The Senior Player Services Cage Cashier provides quality guest service while accurately and efficiently processing patron transactions involving cash and cash equivalents. The role requires knowledge of the player’s club, casino, promotions, events, player-tracking system, internal controls, and department procedures. The cashier supports player-program enrollment and transactions, helps provide personalized guest experiences, and contributes to profitability, guest satisfaction, workforce strength, and compliance goals. The role may also cover Main Bank Cashier duties or serve as Player Services Cage Assistant Manager when needed, subject to restrictions against performing both roles within a single gaming day. The position requires eligibility for applicable Pennsylvania gaming and racing credentials. Starting pay is $22.00 per hour.

Requirements

• High school diploma or GED.
• One to two years of cashiering experience, or an equivalent combination of education and experience.
• Ability to read, write, and speak English.
• Ability to respond to common guest inquiries or complaints.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and manuals.
• Ability to present information and respond to questions from employees and guests.
• Ability to write business correspondence.
• Ability to perform basic math and apply mathematical concepts to practical situations.
• Ability to solve practical problems and handle a variety of situations.
• Ability to interpret written, oral, and other instructions.
• Intermediate computer knowledge, including MS Office, POS, casino operations software, and Excel spreadsheets.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet Pennsylvania Gaming Control Board credentialing requirements.

Nice To Haves

• Large cash-handling experience.

Responsibilities

• Develop a thorough understanding of the player’s club and stay current on promotions and events.
• Assist customers using the ACSC with player’s club enrollment, account changes, and redemption transactions.
• At window banks, manage an impressed cash inventory and conduct gaming voucher, cash-equivalent, approved-check, chip, marker, and front-money transactions; perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at TRUs and Coin Max.
• Run reports and verify information for patron credit-line requests in accordance with HCPN Credit Committee directives and PGCB regulations.
• Demonstrate proficiency in AS400 menus, internal controls, the ACSC system, department policies and procedures, and related operational functions.
• Act as a property ambassador and maintain sound overall knowledge of the property, including the casino.
• Build and maintain relationships with loyal players to support personalized experiences and return visits.
• May perform Main Bank Cashier duties as necessary, but not in the same gaming day as Player Services Cage Cashier duties.
• May serve as Player Services Cage Assistant Manager in their absence, but not in the same gaming day as Player Services Cage Cashier duties.
• Maintain knowledge of the player-tracking system, internal controls, and policies and procedures, and suggest improvements.
• Issue complimentaries in accordance with the approved Comp Matrix.
• Represent the property professionally at internal and external meetings and events.
• Meet performance expectations for communications, initiative and problem solving, guest service and interpersonal relations, work habits and conduct, and responsible gaming and business ethics.
• Ensure interactions with internal and external guests follow customer-service-program guidelines.
• Follow all corporate and local policies, procedures, and operating guidelines.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage; availability may vary by position.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned under local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED