Cage - Cage Cashier

Valley View Casino & Hotel•Valley Center, CA

2d•Onsite

About The Position

The Cage Cashier assists guests with transactions and balances various bank drawers in the Cage Department, maintaining accuracy throughout the balancing process. The role works under immediate supervision and relies on limited experience, instructions, pre-established guidelines, and good judgment. Duties are performed in accordance with strict company policies and regulations. The Cage Cashier supports Valley View Casino & Hotel’s Standards of Excellence, provides courteous and personalized guest service, handles cash and tickets, makes change, and follows cash-control procedures. The role also helps maintain an organized work area and an efficient cage operation, stays informed about company facilities and property events, and performs other duties as assigned. Team Members are expected to act professionally and ethically and maintain regular attendance.

Requirements

High school diploma or GED equivalent.
One year of cash-handling experience.
Ability to speak and understand English.
Ability to write routine reports and correspondence.
Ability to read, analyze, and interpret English-language safety rules, instructions, guidelines, operating and maintenance instructions, and policy and procedure manuals.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions while referring to established guidelines, policies, and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Good judgment when providing information to guests and ability to maintain positive guest relations.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass applicable auditions or skill testing and a drug screening test.
Must be flexible to work any and all shifts.

Nice To Haves

Previous experience in a casino or gaming environment.

Responsibilities

Support and uphold Valley View Casino & Hotel’s Standards of Excellence.
Maintain positive guest relations, resolve guest complaints, and help ensure guest satisfaction.
Greet guests courteously and provide caring, personalized service.
Receive cash and tickets and make appropriate change for guests.
Follow established company cash-control policies and procedures.
Maintain a clean and organized work area.
Work as part of the team to support a smooth and efficient cage operation.
Maintain working knowledge of company facilities and special events to advise guests and fellow Team Members when possible.
Conduct responsibilities professionally and ethically.
Maintain consistent, regular attendance and adhere to department performance standards, company policies, and procedures.
Perform other duties as assigned by management.