Cage Cashier

Viejas Casino & Resort•Alpine, CA

About The Position

The Cage Cashier performs varied duties to ensure accurate, safe, and efficient cash-handling operations—including cash, coin, chip, credit card, and check-cashing transactions—and limited player’s club membership functions. The role complies with applicable governmental laws and regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations. The position handles guest and team-member transactions, supports cage and table-games operations, maintains and balances a cash drawer, operates cash-handling equipment and computers, and creates player’s club accounts. The Cage Cashier provides guests with accurate information about the player’s club program, promotions, and events, resolves problems or escalates them to a supervisor, and helps maintain a clean and safe work environment. The role does not provide supervision to others.

Requirements

High school diploma or equivalent.
Must be at least 21 years old.
1 to 3 years of related experience and/or training.
Strong customer service skills, including enthusiastic, energetic, professional, friendly, and courteous behavior.
Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
Excellent verbal and interpersonal communication skills.
Knowledge of basic computer skills.
Proficient with 10-key by touch.
Dependable and punctual, with the ability to adjust to and manage change effectively.
Ability to maintain accurate records.
Ability to work in a fast-paced environment.
Must be flexible to work different shifts, evenings, weekends, and holidays.
Must exercise discretion and confidentiality with sensitive material and sign and adhere to a confidentiality agreement.

Nice To Haves

Some sales experience preferred.
Cage cashier, bank teller, retail store associate, or related experience preferred.
Player tracking system, slot machine, and table games experience preferred.

Responsibilities

Conduct accurate and timely coin, chip, slot machine ticket, and cash transactions for guests and team members.
Process checks, credit/debit card transactions, promotional vouchers, gift cards, and foreign currency exchanges.
Issue, replenish, and receive banks from Viejas team members; prepare and pay out jackpot and promotional payouts.
Process gaming chip fill/credit requests with Table Games Department team members and chip transfers with Cage Operations team members.
Process credit markers, front money, and safekeeping transactions.
Balance the drawer at the end of each shift and document and report shortages or overages.
Maintain and operate equipment used for day-to-day functions, including currency counters, coin counters, coin carts, and computers.
Create player’s club accounts by collecting valid identification, checking for duplicate accounts, accurately entering required information into the CMP player club system, setting up PINs, and producing player’s club cards.
Maintain knowledge of the player’s club program, hotel and casino promotions, and events, and explain accurate information to guests.
Communicate courteously and professionally with guests and team members.
Comply with applicable laws, regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
Resolve problems within expectations and escalate issues to a supervisor when needed.
Follow hygiene and safety standards and help maintain a clean, safe, hazard-free work environment.
Attend required classes, meetings, and trainings.
Protect company assets and report suspected fraudulent activity to Management.
Assist with casino promotions and special events as needed.
Perform related and compatible duties as assigned.
Handle sensitive material with discretion and confidentiality, and sign and adhere to a confidentiality agreement.