CAGE CASHIER

LOUISIANA DOWNS INVESTMENT COMPANY•Bossier City, LA

16h

About The Position

The Cage Cashier is responsible for casino guests’ cash-service needs while maintaining accountability for inventory and providing excellent guest service. The role performs transactions including chip and token redemption, check cashing, credit-card cash advances, and services for in-house check-cashing players. The cashier handles and reconciles money and chips, maintains transaction records and internal controls, and works confidentially in accordance with company and gaming regulations.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
Able to obtain a Louisiana Gaming License.
Able to add, subtract, multiply, and divide without a calculator.
Previous United States currency money-handling work experience.
Must read, write, speak, and understand English.
Willingness to serve customers from a variety of backgrounds.
Willingness to work nights, weekends, holidays, and overtime.
Able to pass mandated regulation and department testing.
Physically mobile with reasonable accommodation.
Able to lift and carry up to 50 lbs. approximately 100 to 150 times per shift.
Able to stand, walk, stoop, talk, hear, and reach at least two feet across a counter.
Good close- and medium-range vision and ability to distinguish between colors.
Able to walk and remain standing for 8 to 10 hours with breaks.
Able to safely push or pull a fully loaded cashier cart.
Able to differentiate between denominations of currency, chips, and tokens.
Must present a well-groomed appearance.
Manual dexterity and coordination to operate office equipment, including computers, jet sorts, and 10 keys, and to handle currency, tokens, coins, keys, and buttons.
Able to tolerate secondary smoke, high noise levels, bright lights, and dust.
Able to work at a fast pace in mentally and physically stressful situations and maintain professional composure, including with demanding or threatening customers and during high business volume.

Responsibilities

Provide prompt, friendly, courteous, and confidential service to guests while following company and gaming regulations.
Perform money-handling functions, including check cashing and converting coins, tokens, and gaming chips into currency.
Count money and chips, reconcile banks, and order currency to replenish supplies.
Accept, deliver, and issue credit-card cash advances to customers.
Dispense coins and chips to other cashiers.
Process funds transactions for the cashiering department and other casino personnel, including transactions conducted under surveillance.
Perform credit checks and inquiries and process new check-cashing applications.
Record transaction information on reports and forms and maintain internal-control reports describing errors and discrepancies.
Collaborate with the work group and support departments to ensure player satisfaction.
Communicate relevant information to coworkers and management to maintain consistency and prevent potential problems.
Maintain courtesy, professionalism, discretion, and confidentiality regarding customer communications, arrangements, finances, player accounts, files, records, and lists.