Cage Cashier - Full Time

PENN Entertainment • Harvey, LA

1d

About The Position

The Cage Cashier operates an assigned bank or window according to established procedures and provides guest service in accordance with departmental and property policies. The role involves verifying and reconciling funds, following key-control procedures, maintaining organized banks and work areas, completing required paperwork and currency transaction reports, and assisting with NRT kiosks as needed. The Cage Cashier also attends meetings when requested and maintains strict confidentiality and professionalism.

Requirements

• High school diploma or equivalent required.
• General cashiering background or prior money-handling experience required.
• Previous customer service experience required.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Exceptional customer service and interpersonal skills.
• Strong computer skills and proficiency in Microsoft Office applications.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to work collaboratively and communicate effectively with team members at all organizational levels.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Highly organized and detail-oriented.

Nice To Haves

• Player Services or related experience preferred.
• 10-key (calculator) skills are a plus.

Responsibilities

• Adhere to departmental and property policies and procedures regarding guest service standards.
• Operate an assigned bank or window according to procedure.
• Verify the previous count sheet for the assigned bank, or the Main Bank count sheet when assigned to a window.
• Count down the bank or window at the end of each shift and reconcile it to Cage accountability.
• Execute key-control procedures according to established guidelines.
• Keep bank contents organized for counting at shift changes.
• Prepare and complete job-related paperwork as approved in the internal Control Submission.
• Assist with emptying or filling NRT kiosks as needed.
• Participate in and attend meetings as requested.
• Complete Currency Transaction Reports as required by law.
• Conduct transaction verifications (“doubles”) to ensure payment accuracy.
• Maintain a clean, well-organized work area and environment.
• Maintain strict confidentiality.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED