HCVR Cage Cashier-Level I (Full Time; Third Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

3d•Onsite

About The Position

The Cage Cashier provides customer service to gaming and internal guests through cashier transactions while ensuring entrusted funds are secure and accounted for. The role processes a range of financial transactions, maintains accurate customer and regulatory records, and follows company policies and applicable government regulations, including anti-money-laundering requirements. The cashier may work in multiple cage positions and assist with event-center box-office ticketing.

Requirements

High school diploma or GED.
Basic math skills.
Intermediate computer skills.
Basic 10-key adding-machine skills.
Good oral and written communication skills.
Excellent interpersonal skills.
Ability to handle multiple priorities in a fast-paced environment.
Attention to detail.
Willingness to learn and adapt.
Ability to work independently.
Neat, professional appearance and excellent personal hygiene.
Documented teamwork behaviors and attitudes.
Clean criminal record concerning finances.
Ability to read, write, speak, and understand English.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to lift 50 pounds; stoop, bend, reach, kneel, twist, and grip items; and stand for three hours at a time.
Ability to respond to visual and aural cues and tolerate varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke.

Nice To Haves

Six months of cashier or cash-handling experience.

Responsibilities

Support the objectives, ethics, and values of Caesars Entertainment in accordance with its Code of Commitment and Mission, Vision, and Values.
Safeguard and account for all funds entrusted during an assigned shift.
Provide excellent customer service to gaming guests and respond proactively to customer incidents, resolving issues or contacting a supervisor when needed.
Understand and comply with government regulations, including anti-money-laundering regulations; recognize suspicious activity red flags and know when and how to submit a Suspicious Activity Incident Report.
Collect and enter the information needed for Currency Transaction Reports, Monetary Instrument Logs, and Multiple Transaction Logs.
Perform OFAC screenings when needed before completing transactions.
Process guest cashiering transactions, including check cashing, chip redemptions, markers and payments, credit card advances, bill breaking, and other transactions.
Accurately handle large chip transactions using calculation tools to determine payouts and payments.
Create and maintain customer Resort Advantage accounts and enter transactions in RA Floor Monitor, including customer data required for regulatory compliance.
Identify customers who may be structuring transactions or evading or circumventing identification requirements.
Work front-line, employee, chip-bank, marker-bank, poker-cage, food-and-beverage, and bank positions.
Complete paperwork accurately and verify play before payment in accordance with Title 31 and Know Your Customer requirements.
Use a computer workstation for most cashiering functions.
Count and process chip transactions accurately.
Process jackpot payouts and verify W2-G paperwork.
Exercise sound judgment and participate in team projects, committees, and task forces by offering input and suggestions.
Assist with event-center show ticketing in the box office.
Follow regulatory, departmental, and company policies and procedures ethically.
Work additional hours, shifts, or days off when needed; adapt to changing daily assignments.