CAGE CASHIER I

Graton Resort & Casino•Rohnert Park, CA

About The Position

Responsible for logging Title 31 compliance, safeguarding company assets, and providing service to external and internal guests. Accurately handles exchanges of chips and cash equivalents for cash, cash checks within established procedures, and performs associated cage functions while cooperating with team members in the department and across other departments. The role supports Graton Resort & Casino’s hospitality standards and values, follows company policies and procedures, and ensures assigned tasks and funds are accurately balanced at the close of business and at the end of the shift. Tier 1 cashiers may be assigned to any bank and are expected to perform a range of transactions, enrollment processes, and verification procedures. The position requires effective use of cage equipment and systems, guest-service skills, flexibility, and the ability to work an eight-hour shift, including weekends and holidays.

Requirements

Must be at least 21 years of age.
Ability to communicate effectively in writing and verbally with guests, team members, and management.
Ability to maintain a professional demeanor in a fast-paced environment.
Analytical, organizational, and time-management skills.
Attention to detail.
Ability to perform data entry in computer applications.
Ability to perform basic math calculations without a calculator.
Flexibility with daily responsibilities and work schedule; ability to work holidays, weekends, and an eight-hour shift.
Willingness to learn all areas of the cage.

Nice To Haves

High school diploma or GED equivalent preferred, but not necessary.

Responsibilities

Promote the company’s hospitality standards and values.
Perform duties in accordance with company standards, policies, and procedures.
Safeguard company assets, including chips and cash.
Complete and balance assigned tasks at the close of business.
Attend to guest needs and support guest satisfaction.
Balance funds and assets assigned during the shift.
Work front line, fill bank, employee bank, kiosk bank, or main bank as assigned.
Operate equipment, hardware, and software used in job functions, including jet scanners, coin sorting machines, and 10-key calculators.
Conduct and properly log e-check, cash advance, chip, cash exchange, ticket redemption, kiosk redemption, promotional payout, resort wallet deposit and withdrawal, fast funds payment, and fee reimbursement transactions.
Perform enrollment processes for E-check, Cashless Gaming, and Slot Credit transactions.
Operate cage currency counters.
Follow double-check and verification guidelines and thresholds, including notifying surveillance when applicable.
Coordinate with other departments, including the kiosk team, to support smooth operations throughout the shift.
Perform other duties as assigned or adjusted by management to meet business needs.