CAGE CASHIER I

Graton Resort & Casino•ROHNERT PARK, CA
•Onsite

About The Position

The Cage Cashier I is responsible for logging Title 31 compliance, safeguarding company assets, and providing service to internal and external guests. The role accurately handles exchanges of chips and cash equivalents for cash, cash checks in accordance with established procedures, and performs other cage functions while cooperating with Team Members in the department and across the property. Tier 1 cashiers may be assigned to any bank and are expected to process and log transactions such as e-checks, cash advances, chip and cash exchanges, ticket and kiosk redemptions, promotional payouts, resort wallet deposits and withdrawals, fast funds payments, and fee reimbursements. They also perform enrollment processes for E-check, Cashless Gaming, and Slot Credit transactions; operate cage currency counters; and follow verification requirements, including notifying surveillance when applicable. The position requires completing and balancing assigned tasks and funds at the end of the business period or shift, attending to guest needs, and operating relevant equipment and systems. Work may take place in an unusually hot, cold, noisy area with possible secondhand smoke, in small spaces with approximately three feet of access, and may involve trained chemical usage. Duties may be changed or reassigned by management to meet business needs.

Requirements

  • Must be at least 21 years of age.
  • Communicate effectively in written and verbal form with guests, Team Members, and management.
  • Maintain a professional demeanor in a fast-paced environment.
  • Have analytical, organizational, and time-management skills.
  • Be detail-oriented.
  • Be able to perform data entry in computer applications.
  • Perform basic math calculations without using a calculator.
  • Be flexible with daily responsibilities and work schedules, and able to work holidays, weekends, and an 8-hour shift.
  • Be willing to learn all areas of the cage.

Nice To Haves

  • High school diploma or GED equivalent preferred, but not necessary.

Responsibilities

  • Log Title 31 compliance and properly record transactions in applicable systems.
  • Safeguard company assets, including chips and cash.
  • Provide service to internal and external guests and attend to guest needs to support overall satisfaction.
  • Complete and balance assigned tasks at close of business and perform final balancing of funds and assets assigned during a shift.
  • Work at the front line, fill bank, employee bank, kiosk bank, or main bank as assigned.
  • Operate job-related equipment, hardware, and software, including jet scanners, coin-sorting machines, 10-key calculators, and cage currency counters.
  • Process e-check, cash advance, chip and cash exchange, ticket redemption, kiosk redemption, promotional payout, resort wallet deposit and withdrawal, fast funds payment, and fee reimbursement transactions.
  • Perform enrollment processes for E-check, Cashless Gaming, and Slot Credit transactions.
  • Follow double-verification guidelines and thresholds, including notifying surveillance when applicable.
  • Coordinate with other departments, including the kiosk team, to help operations run smoothly.
  • Perform responsibilities according to company standards, policies, procedures, and values.
  • Maintain and care for the assigned work area.
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