Caffè Store Manager - Eataly Caffè Rockefeller Center
About The Position
The Caffè Store Manager leads the team in meeting business objectives and delivering outstanding service. The role oversees front-of-house and back-of-house operations, along with customer engagement areas, ensuring the café meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety. The manager works hands-on with employees, supports service operations, and motivates and develops the team through clear expectations and leading by example. The manager ensures food safety and quality standards and compliance with Department of Health and company regulations. In collaboration with the Director of Operations Eataly Caffè, the role develops, implements, and monitors standard operating procedures. The manager also oversees labor, costs, inventory, regulatory compliance, pricing, and merchandising; uses financial reports, product metrics, and local business data to guide decisions; supports scheduling and staffing decisions based on anticipated sales; and recruits and trains team members with HR and Talent Acquisition. The manager represents Eataly to guests and the community and performs other duties as assigned.
Requirements
- At least 2 years of experience supervising a café or quick-service operation.
- Experience and knowledge in coffee and coffee production.
- Excellent communication and team leadership skills.
- Outstanding analytical and problem-solving skills.
- Proficiency in Microsoft Office.
- Ability to stand, bend, reach, and remain mobile for up to 4 hours.
- Ability to lift up to 20 lbs.
- Ability to operate a commercial espresso machine.
Nice To Haves
- Food Handlers License.
- Serv-Safe Certification.
Responsibilities
- Oversee daily café operations to meet standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
- Work hands-on with café employees to foster teamwork and operational excellence.
- Motivate, inspire, and develop the team by setting clear expectations and leading by example.
- Participate in service operations, including barista, cashier, gelato, and dining-area maintenance duties, to fulfill guest needs.
- Ensure adherence to food safety and quality standards and Department of Health and company regulations.
- Collaborate with the Director of Operations Eataly Caffè to develop, implement, and monitor standard operating procedures.
- Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
- Use financial reports, product metrics, and local business data to inform business management.
- Assist with team scheduling and make staffing decisions based on anticipated sales volume to maximize productivity and labor efficiency.
- Recruit and train café team members in collaboration with HR and Talent Acquisition teams.
- Represent Eataly to the community and guests as a brand ambassador.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Bonus program.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
