Seasonal Team Member - Eataly Caffe Rockefeller (Tipped)

Eataly North America•New York, NY

1d•$17 - $18•Onsite

About The Position

Eataly Caffè Team Members serve as brand ambassadors, embodying Eataly’s values of hospitality and exceptional quality. They prepare and serve specialty hot and cold beverages and food according to Eataly recipes and standards, accommodating guests’ special requests. The role covers both front-of-house and back-of-house operations, with responsibility for guest service, product knowledge, cleanliness, and health and safety standards. This is a seasonal position starting in mid-October and ending in the first week of January.

Requirements

Knowledge of and enthusiasm for coffee, tea, drink preparation, and products.
Outstanding communication and guest service skills.
Ability to follow recipes and execute tasks according to standards.
Ability to follow Department of Health and company regulations.
Ability to perform simple mathematical calculations and follow production directions.
Availability to work onsite on a flexible schedule that often includes early mornings, evenings, and weekends.
Ability to lift up to 50 pounds.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to operate a manual espresso machine, ovens, drink blender, juicer, and point-of-sale equipment.
Dexterity for rapid, repeated movements.

Nice To Haves

At least 1 year of barista experience using a manual espresso machine.

Responsibilities

Provide outstanding guest service and in-depth knowledge of specialty products.
Greet, guide, and assist guests throughout their Eataly Caffè experience.
Prepare and serve authentic Italian espresso, café drinks, and prepared food across multiple counters.
Work across all Caffè sections, including front-of-house and back-of-house, and collaborate with team members.
Build product knowledge and use storytelling to answer menu and product questions, including questions about allergens and ingredients.
Maintain a hospitable and professional demeanor at all business volumes.
Keep guest and employee areas clean and organized through duties such as bathroom checks, table maintenance, dishwashing, cleaning preparation and service stations, and stocking areas.
Receive product orders; unload, organize, and stock deliveries; record information; and communicate shortages, discrepancies, and expired or damaged products.
Set up stations and replenish displays neatly, separating allergens such as nuts and wheat.
Operate the point-of-sale system and ensure accurate cash drops and bill authenticity.
Perform other duties as required or assigned.