Seasonal Team Member - Eataly Caffe Rockefeller (Tipped)

Eataly North America•New York, NY

23h•Onsite

About The Position

Eataly Caffè Team Members serve as brand ambassadors, embodying Eataly’s values of hospitality and exceptional quality. They prepare and serve specialty hot and cold beverages, including authentic Italian espresso, and prepare food according to Eataly recipes and standards. Team Members work across front- and back-of-house areas, providing guests with outstanding service and knowledgeable guidance about menu items, products, allergens, and ingredients. They help maintain clean, organized, and safe work and guest areas, and support café operations including stocking, receiving deliveries, and operating the point-of-sale system. This is a seasonal, onsite role starting in mid-October and ending the first week of January. Compensation is $17–$18 per hour plus tips.

Requirements

Knowledge of and enthusiasm for coffee, tea, drink preparation, and related products.
Outstanding communication and guest service skills.
Ability to follow recipes and execute tasks according to standards.
Ability to follow Department of Health and company regulations.
Ability to perform simple mathematical calculations and follow production directions.
Availability to work onsite with a flexible schedule, often including early mornings, evenings, and weekends.
Ability to lift up to 50 pounds.
Ability to stand, walk, bend, and squat, and maintain well-paced mobility for up to 8 hours.
Ability to operate a manual espresso machine, ovens, drink blender, juicer, and point-of-sale system.
Dexterity for rapid, repeated movements.

Nice To Haves

At least 1 year of barista experience using a manual espresso machine.

Responsibilities

Provide outstanding guest service, greeting, guiding, and assisting guests throughout their experience.
Prepare and serve authentic Italian espresso, coffee and café drinks, and other hot and cold beverages according to Eataly recipes, accommodating special requests.
Prepare food items following Eataly recipes and quality standards.
Work across all café sections, including front-of-house and back-of-house areas, and collaborate with other team members.
Build product knowledge and use storytelling to answer guest questions about the menu, products, allergens, and ingredients.
Maintain a hospitable and professional demeanor during all levels of business volume.
Keep guest and employee areas clean and organized through duties such as bathroom checks, table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking areas.
Receive orders; unload, organize, and stock deliveries; record information; and communicate shortages, discrepancies, and expired or damaged products.
Set up stations and replenish displays neatly, separating allergens such as nuts and wheat.
Operate the point-of-sale system accurately, including handling cash drops and verifying the authenticity of bills.
Follow health, safety, Department of Health, and company regulations.
Perform other duties as required or assigned.