Caffè Store Manager - Eataly Caffè Rockefeller Center

Eataly North America•New York, NY

About The Position

The Caffè Manager leads the team in meeting business objectives while delivering outstanding service. The role oversees front-of-house and back-of-house operations and customer engagement areas, ensuring consistent standards for guest service, employee practices, financial performance, operational efficiency, and health and safety. The manager works hands-on with employees to foster teamwork and operational excellence, sets clear expectations, and develops the team by leading by example. The manager also participates in service operations as needed, including barista, cashier, gelato, and dining-area maintenance duties. The role ensures compliance with food safety and quality standards, Department of Health regulations, and company requirements; works with the Director of Operations, Eataly Caffè, on standard operating procedures; and manages labor, costs, inventory, compliance, pricing, and merchandising. The manager uses financial reports, product metrics, and local business data to guide decisions, supports scheduling and staffing decisions based on anticipated sales, recruits and trains team members with HR and Talent Acquisition, and represents Eataly to guests and the community. Other duties may be assigned.

Requirements

At least 2 years of experience managing a café or quick-service operation.
Experience and knowledge in coffee and coffee production.
Excellent communication and team leadership skills.
Outstanding analytical and problem-solving skills.
Proficiency in Microsoft Office.
Ability to stand, bend, reach, and remain mobile for up to 4 hours.
Ability to lift up to 20 lbs.
Ability to operate a commercial espresso machine.

Nice To Haves

Food Handler's License.
Serv-Safe Certification.

Responsibilities

Lead the Caffè team in meeting business objectives and delivering outstanding service.
Oversee daily front-of-house, back-of-house, and customer engagement operations.
Ensure standards for guest service, employee practices, financial performance, operational efficiency, health, and safety.
Work hands-on with employees to foster teamwork and operational excellence; motivate and develop the team through clear expectations and leading by example.
Participate in service operations, including barista, cashier, gelato, and dining-area maintenance duties, as needed.
Ensure adherence to food safety and quality standards, Department of Health regulations, and company requirements.
Collaborate with the Director of Operations, Eataly Caffè, to develop, implement, and monitor standard operating procedures.
Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising.
Use financial reports, product metrics, and local business data to inform business management.
Assist with team scheduling and make staffing decisions based on anticipated sales volume to support productivity and labor efficiency.
Recruit and train Caffè team members in collaboration with HR and Talent Acquisition.
Represent Eataly to the community and guests as a brand ambassador.
Perform other duties as assigned.