Cafe Lead - Eataly Caffè Upper West Side
About The Position
The Eataly Caffè Lead serves as a brand ambassador, embodying Eataly’s values of hospitality and exceptional quality. The role works across front- and back-of-house operations to provide high-quality menu items and guest experiences while maintaining cleanliness, health and safety standards, recipes, and operating procedures. The Lead oversees daily operations and works closely with the Caffè Manager to support operational performance and shift administration. The role also leads and trains team members, supports opening and closing duties, and represents the store to guests and the community.
Requirements
- At least 2 years of experience supervising a café or quick-service operation.
- Experience and knowledge in coffee and food production and back-of-house management.
- Excellent communication and team leadership skills.
- Outstanding problem-solving skills and the ability to stay calm and focused under pressure.
- Proficiency in Microsoft Office.
- Ability to stand, bend, reach, and remain mobile for up to 4–6 hours.
- Ability to lift up to 20 lbs.
- Ability to operate a commercial espresso machine.
Nice To Haves
- Food Handler’s License.
- ServSafe Certification.
Responsibilities
- Oversee daily operations to ensure standards for guest service, employee practices, operational efficiency, and health and safety are met.
- Collaborate with the Caffè Manager to manage and monitor standard operating procedures.
- Lead by example to motivate and train Caffè team members, in collaboration with the Store Manager and other Caffè teams.
- Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
- Work across all Caffè sections, including front- and back-of-house, and collaborate seamlessly with team members.
- Maintain product knowledge and use storytelling to answer questions about the menu and products, including allergens and ingredients.
- Provide hospitable and professional guest service during all levels of business volume.
- Keep guest and employee areas clean, organized, and neat; perform assigned duties such as bathroom checks, table maintenance, dishwashing, cleaning stations, and stocking areas.
- Receive product and retail orders; unload, organize, and stock deliveries; record information; and communicate shortages, discrepancies, and expired or damaged products.
- Set up stations and replenish displays neatly, separating allergens such as nuts and wheat.
- Assist the Caffè Manager with shift administration, including opening and closing duties.
- Operate the POS system and ensure accurate cash drops and bill authenticity.
- Represent the store to the community and guests.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Bonus program.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
