Cafe Lead - Eataly Caffè Upper West Side
About The Position
The Eataly Caffè Lead serves as a brand ambassador, embodying Eataly’s values of hospitality and exceptional quality. The role works across front-of-house and back-of-house operations to provide high-quality menu items and guest experiences, maintain cleanliness and health and safety standards, follow Eataly recipes and standards, and assist with shift administration and opening and closing duties. The Lead oversees daily operations to ensure guest service, employee practices, operational efficiency, and health and safety meet Eataly standards. Working closely with the Caffè Manager, the Lead monitors operating procedures, motivates and trains team members, and manages labor, costs, inventory, regulatory compliance, pricing, and merchandising. The role also supports product ordering and receiving, station setup and replenishment, POS operations, and community and guest relations. Compensation is listed as $22–$24 per hour in one section and $22–$25 per hour in another.
Requirements
- At least 2 years of experience supervising a café or quick-service operation.
- Experience and knowledge in coffee and food production and back-of-house management.
- Excellent communication and team leadership skills.
- Outstanding problem-solving skills and ability to stay calm and focused under pressure.
- Proficiency in Microsoft Office.
- Ability to stand, bend, reach, and remain mobile for up to 4–6 hours.
- Ability to lift up to 20 lbs.
- Ability to operate a commercial espresso machine.
Nice To Haves
- Food Handler’s License.
- ServSafe Certification.
Responsibilities
- Oversee daily operations to meet standards for guest service, employee practices, operational efficiency, and health and safety.
- Collaborate with the Caffè Manager to manage and monitor standard operating procedures.
- Lead by example to motivate and train Caffè team members; actively train team members in collaboration with the Store Manager and other Caffè teams.
- Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising.
- Work across front-of-house and back-of-house sections and collaborate seamlessly with other team members.
- Provide product knowledge and storytelling, answer menu and product questions, and guide guests on allergens and ingredients.
- Maintain hospitable and professional guest service during all levels of business volume.
- Keep guest and employee areas clean, organized, and neat, including bathroom checks, table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking areas.
- Receive retail and product orders; unload, organize, and stock deliveries; record information; and communicate shortages, discrepancies, and expired or damaged products.
- Set up stations and replenish displays neatly, separating allergens such as nuts and wheat.
- Assist the Caffè Manager with shift administration, including opening and closing duties.
- Operate the POS system and ensure accuracy of cash drops and authenticity of bills.
- Represent the store to the community and guests.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Bonus program.
- Free daily family meal.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
