Seasonal Team Member - Eataly Caffè Hudson Yards (Tipped)

Eataly North America•New York, NY

20h•Onsite

About The Position

Eataly Caffè Team Members serve as brand ambassadors, representing Eataly’s values of hospitality and exceptional quality. They prepare and serve specialty hot and cold beverages, including authentic Italian espresso, and prepare food according to Eataly recipes and standards. Team Members work across front-of-house and back-of-house areas, providing outstanding guest service and product knowledge while maintaining cleanliness and health and safety standards. This is a seasonal position starting in November and ending the first week of January.

Requirements

Knowledge of and enthusiasm for coffee, tea, drink preparation, and products.
Outstanding communication and guest service skills.
Ability to follow recipes, standards, directions, and production tasks.
Ability to follow Department of Health and company regulations.
Ability to perform simple mathematical calculations.
Availability to work onsite on a flexible schedule that often includes early mornings, evenings, and weekends.
Ability to lift up to 50 pounds.
Ability to stand, walk, bend, and squat with well-paced mobility for up to 8 hours.
Ability to operate a manual espresso machine, ovens, drink blender, juicer, and Point of Sale system.
Dexterity for rapid, repeated movements.

Nice To Haves

At least 1 year of barista experience using a manual espresso machine.

Responsibilities

Provide outstanding guest service and detailed knowledge of specialty products.
Greet, guide, and assist guests throughout their experience at Eataly Caffè.
Prepare and serve Italian espresso, café drinks, and prepared food across multiple counters.
Follow Eataly recipes and accommodate guests’ special requests.
Work across front-of-house and back-of-house sections and collaborate with other team members.
Answer questions about menu items and products, including allergens and ingredients.
Maintain a hospitable and professional demeanor during all levels of business volume.
Keep guest and employee areas clean and organized, including bathrooms, tables, dishes, equipment, prep areas, and service stations.
Stock guest and employee areas and replenish displays neatly, separating allergens where required.
Receive, unload, organize, and stock retail and product deliveries; record information and communicate shortages, discrepancies, and expired or damaged products.
Operate the Point of Sale system accurately, including cash drops and checking the authenticity of bills.
Perform other duties as required or assigned.