Café Ambassador- Hyde Park

Capital One•Chicago, IL

12h•Onsite

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a traditional teller line. The role combines high-end customer service with guidance on digital banking, helping connect digital innovation with human interaction. The Café is also a local coffee shop, but the ambassador does not serve coffee. The ambassador proactively engages guests, shares information about Capital One products and services through genuine conversation without traditional sales quotas, and helps customers use mobile tools and resolve technology challenges. The role also supports local financial-health events within Capital One’s established programs and community partnerships, advocates for customers, resolves issues in line with compliance and regulatory requirements, and helps create an inclusive and welcoming environment. This is an active, customer-facing position that involves moving throughout the Café and supporting nearby locations as needed, including locations within a 50-mile radius and occasionally elsewhere in the broader region. The schedule is flexible and may include nights, weekends, and holidays; business-driven schedule changes and training sessions on a different schedule may be required. The position requires extended periods of standing and moving and lifting up to 25 pounds.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
Ability to work a flexible schedule that may include nights, weekends, and holidays.
Ability to adapt to business-driven schedule adjustments and attend required training sessions on differing schedules.
Ability to lift up to 25 pounds and move or stand for extended periods.
Strong attention to detail, a positive attitude, flexibility, and ability to embrace change.

Nice To Haves

Associate’s degree.
2 or more years of banking experience.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy community and café environment.
Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
Guide customers through Capital One’s digital ecosystem, helping them use mobile tools and troubleshoot technology challenges.
Host and support local events promoting financial health, working within established programs and strategic community partnerships.
Advocate for customers, solve problems, and take ownership of issue resolution in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, using de-escalation as needed.
Foster a supportive and inclusive environment where every guest feels welcome.
Move throughout the Café to connect with the community and support the guest experience.
Support surrounding Cafés within a 50-mile radius as needed, with occasional support at other locations in the broader region.
Attend required training sessions, which may take place on a schedule different from the primary shift.
Maintain regular and consistent attendance.