Café Ambassador - Miami Beach

Capital One • Miami Beach, FL

1d

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working throughout a modern Café that serves as both a community space and a local coffee shop. Rather than working behind a teller line, the Ambassador connects guests with Capital One’s digital banking services and provides high-end customer service. The role is a banking guide position, not a barista role, and does not involve serving coffee or meeting traditional sales quotas.

The Ambassador builds genuine connections with guests, explains Capital One products and services, and helps customers use mobile tools and resolve technology issues. The role also supports local financial-health events within Capital One’s established programs and community partnerships. Ambassadors advocate for customers, resolve issues in compliance with regulatory requirements, and handle complaints and escalated situations, including de-escalation.

This is an active, guest-facing role that involves moving throughout the Café and supporting the flow of the guest experience. The Ambassador helps foster an inclusive environment and may support other Cafés within a 50-mile radius, with occasional opportunities to assist other locations in the broader region. A flexible schedule is required, including nights, weekends, and holidays; schedules may change based on business needs. Required training may occur at times different from the primary shift.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule adjustments.
• Ability to lift up to 25 pounds and stand or move for extended periods.
• Regular and consistent attendance.
• Ability to attend all required training sessions.
• Strong attention to detail, a positive attitude, flexibility, and a team-oriented approach.

Nice To Haves

• Associate’s degree.
• 2+ years of banking experience.
• 2+ years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Proactively engage with guests in a high-energy community and coffee-shop environment.
• Share the value of Capital One products and services through genuine conversations, without traditional sales quotas or high-pressure tactics.
• Guide customers through Capital One’s digital ecosystem, including mobile tools, and help troubleshoot technology challenges.
• Host and support local events promoting financial health within established programs and community partnerships.
• Advocate for customers, solve problems, resolve issues in line with compliance and regulatory requirements, and handle complaints and escalated situations, including de-escalation.
• Foster a supportive and inclusive environment where every guest feels welcome.
• Work as a flexible, detail-oriented team player and adapt to change.
• Move throughout the Café to connect with the community and support the guest experience.
• Support surrounding Cafés as needed within a 50-mile radius and occasionally assist other locations in the broader region.
• Attend required training sessions, which may take place on a schedule different from the primary shift.

Benefits

• Day 1 medical, dental, vision, and prescription coverage.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.
• Company-provided Threads apparel.
• Custom beverage while working.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED