Café Ambassador- Delray Beach
About The Position
As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You move throughout the Café, connecting digital banking with human interaction and serving as a high-end service specialist and guide to digital banking in a modern community hub. This is not a barista role, and it has no traditional sales goals or quotas; success is measured by the quality of customer connections. You engage with guests, explain Capital One products and services through genuine conversation, help customers use digital tools and troubleshoot technology, and host or support local events focused on financial health. You advocate for customers, resolve issues in line with compliance and regulatory requirements, and handle complaints and escalations, including de-escalation. You also help create an inclusive environment and remain active and adaptable throughout the day. The role may require supporting other Cafés within a 50-mile radius and occasionally assisting locations elsewhere in the region. The schedule is flexible and may include nights, weekends, and holidays; hours and days may change with business needs. Required training may take place on a different schedule from the primary shift. The position requires lifting up to 25 pounds and standing or moving for extended periods, as well as regular, consistent attendance.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule changes.
- Ability to attend required training sessions, which may occur on a schedule different from the primary shift.
- Ability to lift up to 25 pounds and stand or move for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- 2 or more years of banking experience.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Proactively engage with guests in a high-energy Café and community environment.
- Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
- Guide customers through Capital One’s digital banking tools and troubleshoot technology challenges.
- Host and support local events promoting financial health, using established programs and community partnerships.
- Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
- Handle complaints and escalated situations, including de-escalation.
- Foster a supportive and inclusive environment where every guest feels welcome.
- Stay active throughout the Café and help support the flow of the guest experience.
- Support other Cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
- Attend required training sessions and maintain regular, consistent attendance.
Benefits
- Day 1 coverage for medical, dental, vision, and prescription benefits.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental health support.
- Back-up child or elder care.
- Capital One Threads apparel.
- Custom beverage while working.
- Additional comprehensive health, financial, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
