Café Ambassador - Eastview Mall
About The Position
The Café Ambassador serves as a guide to Capital One’s digital banking services and a welcoming representative of the company’s mission. Working throughout the Café rather than behind a teller line, the Ambassador connects with guests in a community space and local coffee shop. The role focuses on genuine conversations about Capital One products and services, digital banking guidance, and customer experience rather than serving coffee or meeting traditional sales quotas. The Ambassador supports customers with mobile tools and technical troubleshooting, helps resolve customer issues and complaints in accordance with compliance and regulatory requirements, and hosts or supports local financial-health events within established programs and community partnerships. The role requires an inclusive, supportive approach, attention to detail, flexibility, and comfort staying active and moving around the Café during the day. Ambassadors may support other Cafés within a 50-mile radius and occasionally assist locations elsewhere in the broader region.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays; hours and days may change.
- Ability to adapt to business-driven schedule adjustments.
- Ability to lift up to 25 pounds and stand or move for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- 2 or more years of banking experience.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Proactively engage with guests in a high-energy community Café environment.
- Share the value of Capital One’s products and services through genuine conversations, without traditional sales quotas.
- Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
- Host and support local events promoting financial health, following established programs and strategic community partnerships.
- Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
- Handle complaints and escalated situations, using de-escalation as needed.
- Foster a supportive and inclusive environment where every guest feels welcome.
- Work as a team player and adapt to change while maintaining attention to detail and a positive attitude.
- Move throughout the Café to connect with the community and support the guest experience.
- Support other Cafés as needed within a 50-mile radius and occasionally assist other locations in the broader region.
- Attend required training sessions, which may take place on a schedule different from the primary shift.
- Maintain regular and consistent attendance.
Benefits
- Day 1 coverage for medical, dental, vision, and prescription benefits.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental health support.
- Back-up child or elder care.
- Capital One Threads apparel.
- Custom beverage while working.
- Additional benefits are available; eligibility varies based on employment status and management level.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
