Café Ambassador - Eastview Mall

Capital One•Victor, NY

2d•Onsite

About The Position

As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You work throughout the Café, connecting digital innovation with human service in a modern community hub. This is a high-end service and digital banking guidance role—not a barista position, and it has no traditional sales goals or quotas. You proactively engage with guests, explain Capital One products and services through genuine conversation, and help customers use mobile tools and resolve technology challenges. You also support local events promoting financial health, advocate for customers, and resolve issues in accordance with compliance and regulatory requirements. Handling complaints and de-escalating escalated situations are important parts of the role. The position calls for a flexible, inclusive, detail-oriented team player who is comfortable adapting to change and staying active while moving through the Café. You may support other Cafés within a 50-mile radius and occasionally assist locations elsewhere in the region. The schedule may include nights, weekends, and holidays, may change based on business needs, and may differ during required training. Capital One provides training, tools, and resources to support service effectiveness and professional growth. The listed full-time annual salary range for Victor, New York, is $47,840–$55,016; salaries for part-time roles are prorated based on regularly scheduled hours.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of Retail, Sales, or Customer Service experience.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to adapt to business-driven schedule adjustments and attend required training sessions.
Ability to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
Strong attention to detail, a positive attitude, flexibility, and ability to embrace change.

Nice To Haves

Associate’s degree.
2+ years of banking experience.
2+ years of Retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy Café environment.
Share the value of Capital One products and services through genuine conversation, without traditional sales quotas.
Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
Host and support local events that promote financial health, following established programs and community partnerships.
Advocate for customers, solve problems, and own issue resolution in alignment with compliance and regulatory requirements.
Handle complaints and escalated situations, including de-escalation.
Foster a supportive and inclusive environment where guests feel welcome.
Stay active and move throughout the Café to connect with the community and support the guest experience.
Support nearby Cafés within a 50-mile radius as needed, and occasionally assist other locations in the broader region.
Work a flexible schedule that may include nights, weekends, and holidays, and attend required training sessions that may occur on a different schedule.