Café Ambassador - Irvine Spectrum
About The Position
The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a traditional teller line. The role bridges digital banking and human connection by engaging with guests, guiding them through Capital One’s digital tools, and helping create a welcoming community experience. This is a banking guide role, not a barista position; the Café Ambassador does not serve coffee and is not driven by traditional sales quotas. The position includes hosting and supporting local events that promote financial health, advocating for customers and resolving issues in accordance with compliance and regulatory requirements, and contributing to an inclusive, supportive Café environment. The Ambassador works actively throughout the Café and may support nearby Cafés within a 50-mile radius, with occasional assistance at other locations in the broader region. A flexible schedule is required, including nights, weekends, and holidays; work hours and days may change based on business needs. Required training may take place on a schedule different from the primary shift.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule changes.
- Ability to attend required training sessions, including sessions scheduled at times different from the primary shift.
- Ability to lift up to 25 pounds and stand or move for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- 2 or more years of banking experience.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Proactively engage with guests in a high-energy community space and local coffee shop.
- Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
- Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
- Host and support local events promoting financial health, following established programs and community partnerships.
- Advocate for customers, solve problems, and own issue resolution in compliance with regulatory requirements; handle complaints and escalated situations, including de-escalation.
- Foster a supportive and inclusive environment where every guest feels welcome.
- Work as a team player, maintain attention to detail, and adapt positively to change.
- Move throughout the Café to connect with the community and support the guest experience.
- Support nearby Cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
- Attend required training sessions, which may occur outside the primary shift schedule.
- Maintain regular and consistent attendance.
Benefits
- Day 1 medical, dental, vision, and prescription coverage.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid parental leave.
- Mental health support.
- Back-up child or elder care.
- Capital One Threads clothing line.
- Custom beverage while working.
- Additional benefits are available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
