Café Ambassador - Irvine Spectrum

Capital One•Irvine, CA

20h•Onsite

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern Café rather than behind a traditional teller line. The role combines high-end guest service with guidance on digital banking, connecting the Café’s community environment with Capital One’s digital tools and products. This is a banking guide position, not a barista role; the ambassador does not serve coffee and is not subject to traditional sales quotas or high-pressure sales tactics. The Café Ambassador engages with guests, shares information about Capital One products and services through genuine conversation, and helps customers use mobile tools and resolve technology challenges. The role also supports local financial-health events and community partnerships, advocates for customers, resolves issues in line with compliance and regulatory requirements, and helps create an inclusive environment. Handling complaints and escalated situations, including de-escalation, is an important part of the work. The position is active and involves moving throughout the Café and standing for extended periods. It may require supporting other Cafés within a 50-mile radius, with occasional assistance at locations elsewhere in the broader region. The schedule is flexible and may include nights, weekends, and holidays; hours and days may change based on business needs. Required training may take place on a schedule different from the primary shift. Capital One offers a comprehensive benefits package, including day-one medical, dental, vision, and prescription coverage; flexible spending accounts; life and disability insurance; paid time off; education assistance; matching 401(k) contributions up to 7.5%; paid parental leave; mental health support; backup child or elder care; company-provided Threads apparel; and a custom beverage while working. Eligibility varies based on employment and management status.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of Retail, Sales, or Customer Service experience.
Strong written and oral communication skills.
Ability to lift up to 25 pounds and move or stand for extended periods.
Ability to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule adjustments.
Ability to attend required training sessions, which may occur on a schedule different from the primary shift.
Strong attention to detail, a positive attitude, flexibility, and ability to embrace change.

Nice To Haves

Associate’s degree.
2+ years of banking experience.
2+ years of Retail or customer-facing experience.
Proficiency in G-Suite.

Responsibilities

Proactively engage with guests in a high-energy community space and local coffee shop.
Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
Host and support local financial-health events within established programs and community partnerships.
Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, including de-escalation.
Foster a supportive and inclusive environment where every guest feels welcome.
Remain active throughout the Café, connecting with the community and supporting the guest experience.
Support surrounding Cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Work a flexible schedule that may include nights, weekends, and holidays, and attend required training sessions.
Maintain regular and consistent attendance.