Café Ambassador - Miami Beach
About The Position
The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a teller line. The role combines high-end customer service with guidance on digital banking, helping bridge digital innovation and human connection. Ambassadors engage with guests, share information about Capital One products and services through conversation, guide customers through mobile and other digital tools, and troubleshoot technology challenges. The role does not involve serving coffee and is not driven by traditional sales quotas. Ambassadors also host and support local financial-health events within Capital One’s established programs and community partnerships, advocate for customers, resolve issues in line with compliance and regulatory requirements, and help create an inclusive environment. The work is active and involves moving throughout the Café. The position requires flexibility to support nearby Cafés within a 50-mile radius and, occasionally, other locations in the broader region. Schedules may include nights, weekends, and holidays, may change to meet business needs, and required training may take place on a different schedule from the primary shift. The role also requires lifting up to 25 pounds, standing or moving for extended periods, and regular, consistent attendance.
Requirements
- High School Diploma, GED, or equivalent certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- Ability to work a flexible schedule that may include nights, weekends, and holidays, and adapt to business-driven schedule changes.
- Ability to lift up to 25 pounds and move or stand for extended periods.
Nice To Haves
- Associate’s degree.
- 2 or more years of banking experience.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Proactively engage with guests in a high-energy community space and local coffee shop.
- Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
- Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
- Host and support local events promoting financial health within established programs and community partnerships.
- Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
- Handle complaints and escalated situations, including de-escalation when needed.
- Foster a supportive and inclusive environment where every guest feels welcome.
- Support the flow of the guest experience by moving throughout the Café and connecting with the community.
- Support other Cafés within a 50-mile radius as needed, with occasional support for other locations in the broader region.
- Attend required training sessions and maintain regular, consistent attendance.
Benefits
- Day 1 coverage for medical, dental, vision, and prescription benefits.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental health support.
- Back-up child or elder care.
- Capital One Threads apparel.
- Custom beverage while working.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
