Café Ambassador- Scottsdale Fashion Sq.
About The Position
The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a traditional teller line. The role combines high-end customer service with guidance on digital banking, helping guests connect with Capital One’s products and services through genuine conversation without traditional sales quotas. The ambassador builds community by engaging with guests, helping them use mobile banking tools, troubleshooting technology challenges, supporting local financial-health events, and resolving customer issues in line with compliance and regulatory requirements. The position is active and requires moving throughout the Café. Ambassadors may support nearby Cafés within a 50-mile radius and, occasionally, other locations in the broader region. The schedule is flexible and may include nights, weekends, and holidays, with schedule changes and training hours differing from the primary shift.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule adjustments.
- Ability to attend required training sessions, including sessions scheduled outside the primary shift.
- Ability to lift up to 25 pounds and move or stand for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- 2 or more years of banking experience.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Proactively engage with guests in a high-energy community space and local coffee shop; the role does not involve serving coffee.
- Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
- Guide customers through Capital One’s digital ecosystem, including mobile tools, and troubleshoot technology challenges.
- Host and support local events promoting financial health, working within established programs and community partnerships.
- Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements; handle complaints and escalated situations, including de-escalation.
- Foster a supportive and inclusive environment where every guest feels welcome.
- Remain flexible, attentive to detail, positive, and adaptable to change while supporting the guest experience throughout the Café.
- Support surrounding Cafés as needed within a 50-mile radius and occasionally assist other locations in the broader region.
- Attend required training sessions, which may take place on a schedule different from the primary shift.
- Maintain regular and consistent attendance.
Benefits
- Day 1 coverage for medical, dental, vision, and prescriptions.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental health support.
- Back-up child or elder care.
- Capital One Threads clothing.
- Custom beverage while working.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
