Seasonal Ambassador - Scottsdale Fashion Square Mall
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role includes making personalized product recommendations, sharing product expertise, and helping customers understand Lush’s products and values. The position focuses on sales, customer experience, brand education, teamwork, and operational standards. Seasonal Ambassadors develop their product knowledge and sales skills, support an inclusive workplace, maintain appealing displays and inventory, and follow company policies and procedures. The role is listed as a contract role for 0–39 hours per week at Scottsdale Fashion Square, with pay of $15.50 per hour.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contributions to store sales.
- Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying their needs, demonstrating products, and making recommendations.
- Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement by hosting store parties and other initiatives that attract customers and promote the brand.
- Continuously build product knowledge, including knowledge of products, ingredients, and benefits.
- Use company resources to develop sales techniques and product knowledge, assess performance, and seek feedback and opportunities for improvement.
- Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging.
- Promote teamwork and collaboration, and recognize and value individual contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay informed about company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and make real-time product display adjustments based on sales.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
