Department Manager - Scottsdale Fashion Square

H&M Group•Scottsdale, AZ

14h•$24 - $27

About The Position

The Department Manager leads and develops the store team while supporting an inclusive, collaborative, entrepreneurial culture. The role ensures an excellent operational and visual experience for customers and colleagues, evaluates the store’s strengths and opportunities, and uses sales analysis and planning to optimize results and profits. The manager is accountable for the department’s omni-customer experience, sales and budget goals, customer service, commercial execution, cost efficiency, and people and operational administration. They recruit, onboard, evaluate, schedule, and develop team members; coordinate with the in-store Visual Merchandiser team; communicate regularly with colleagues; and ensure legal requirements and store procedures are followed. The role also oversees retail operations and visual presentation, including stock levels, garment care and flow, fitting-room and checkout routines, in-store omni services and technology, price signage, back-of-house conditions, and daily store opening and closing. The position is hourly and non-exempt, with an expected base pay range of $23.56–$27.09 per hour.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach and ability to find analytical solutions.
Capability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the team while fostering an inclusive and collaborative culture.
Manage the total omni customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions and ensure customer service across the store.
Identify department strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team actively promotes and sells products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are handled correctly.
Stay informed about fashion trends, products, brands, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; conduct performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and give and receive feedback.
Collaborate and plan with the in-store Visual Merchandiser team.
Ensure store procedures, routines, and legal requirements are followed and participate in relevant training and onboarding.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality visual and commercial product presentation and good garment care; maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards using provided tools and technology.
Maintain in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and market requirements.
Maintain back-of-house colleague information, health and safety, and tidiness.
Open and close the store daily.