Store Manager - Scottsdale Fashion Square

Marc Jacobs•Scottsdale, AZ

3d•Onsite

About The Position

Marc Jacobs International seeks a Store Manager to lead its Scottsdale Fashion Square store in Scottsdale, Arizona. Reporting to the Regional Manager, the Store Manager oversees daily store operations, including team management, merchandise, and sales results. The role is responsible for loss prevention compliance, human resources management, and visual merchandising. The Store Manager leads by example and delivers positive, inclusive client experiences that contribute to the store’s commercial success. The role leads sales performance and client experience, maintains visual standards, develops and motivates associates, and manages recruiting, onboarding, scheduling, performance, and employee relations in partnership with the Regional Manager and Human Resources. It also oversees store operations, inventory accuracy, shrink, budgets, merchandise shipments, and compliance with company standards and procedures.

Requirements

At least 8 years of retail experience.
At least 3 years of experience managing others in a customer service environment.
Proven ability to motivate, develop, and coach team members.
Strong analytical skills, including the ability to analyze retail KPIs and on-floor behaviors.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Passion for customer experience and ability to anticipate and exceed client expectations with empathy.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand.
Creative and innovative approach that promotes curiosity, diversity, and collaboration and remains open to disruptive ideas.
Ability to connect with customers through excellent service, strong visual presentation, and business acumen.
Computer skills, including operating a POS system and navigating Microsoft Office.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Responsibilities

Lead the team to achieve individual and team sales targets and use KPIs to improve performance.
Analyze sales figures and KPIs using available data and systems to identify performance and sales opportunities.
Deliver excellent client service and encourage the team to build strong, long-term client relationships through clienteling.
Develop action plans for the execution of company CRM initiatives.
Promote brand awareness and establish market and store presence through community engagement and store events.
Partner with the visual merchandising team to meet and maintain store visual standards; support planning and implementation of changes to the visual environment.
Review sales and take action on visual merchandising to improve results.
Develop, train, and motivate associates to achieve and exceed sales objectives.
Lead recruitment and build a talent pipeline through networking and competitive shopping.
Provide guidance, constructive feedback, coaching, and learning opportunities to associates.
Oversee associate performance processes and help establish goals and objectives.
Create employee development plans and identify related action plans.
Ensure a consistent onboarding experience for new hires.
Schedule effectively to drive sales and allocate staff resources appropriately.
Partner with the Regional Manager and Human Resources on employee relations issues.
Promote a culture of belonging in which individuals feel welcomed, valued, and included.
Manage day-to-day store operations to meet KPIs and profit-and-loss expectations.
Maintain inventory accuracy and shrink rates within company standards, following up with operations and implementing initiatives as needed.
Maintain the store operating budget while aiming to reduce costs.
Comply with loss prevention audits, cycle counts, incident reporting, and inventory reconciliations, with the goal of keeping annual inventory shrinkage below the company target.
Oversee processing of incoming and outbound merchandise requests and shipments.
Develop monthly schedules based on peak hours to ensure adequate floor coverage and submit payroll records on time.
Uphold company and store standards, policies, and procedures.