Seasonal Ambassador - Scottsdale Fashion Square Mall

Lush Handmade Cosmetics•Scottsdale, AZ

13h•Onsite

About The Position

Seasonal Ambassadors at Lush are knowledgeable about the brand and its products and provide customer consultations and product demonstrations. They build strong team relationships and contribute to sales and shop operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive environment and memorable shopping experiences. The role includes listening to customers, recommending products, demonstrating product benefits, and sharing Lush’s brand values and product knowledge. Seasonal Ambassadors also support team development, inclusive collaboration, visual merchandising, inventory, and store procedures.

Requirements

Excellent customer service skills.
Ability to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to improve performance and exceed sales goals.
Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying needs, and providing personalized recommendations.
Demonstrate products and explain their features and benefits.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Represent the brand through community engagement, including hosting store parties and other initiatives to attract customers.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits.
Use company resources to improve sales techniques and product knowledge, support team growth, and increase sales.
Assess personal performance and seek feedback, resources, and opportunities for development.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging.
Promote teamwork and collaboration, and recognize each employee’s contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay informed about company updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and adjust product displays based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.