Café Ambassador- Hyde Park

Capital One•Chicago, IL

1d•$47,840 - $55,016

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub that combines digital banking support with human connection. This is not a traditional teller or barista role: ambassadors move throughout the Café, welcome and engage guests, and help them navigate Capital One’s digital banking tools. The position does not involve serving coffee or working toward traditional sales quotas. Ambassadors share information about Capital One products and services through genuine conversations, help customers troubleshoot digital tools, and support local financial-health events within established programs and community partnerships. They advocate for customers, resolve issues in accordance with compliance and regulatory requirements, and handle complaints and escalated situations, including de-escalation. They also help foster a supportive, inclusive environment and adapt to changing business needs. The role involves active work throughout the day, including standing and moving for extended periods and lifting up to 25 pounds. The ambassador may support other Cafés within a 50-mile radius and, occasionally, other locations in the broader region. A flexible schedule is required, including nights, weekends, and holidays, and required training may take place on a schedule different from the primary shift. Capital One describes an inclusive environment with investment in employees’ confidence, service mindset, and professional growth. Benefits include day-one medical, dental, vision, and prescription coverage; flexible spending accounts; life and disability insurance; paid time off; education assistance; matching 401(k) contributions up to 7.5%; paid parental leave; mental health support; backup child or elder care; Capital One Threads apparel; and a custom beverage while working.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of Retail, Sales, or Customer Service experience.
Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
Able to attend required training sessions, which may occur on a schedule differing from the primary shift.
Able to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
2+ years of banking experience.
2+ years of Retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with Café guests and build connections in a community-oriented environment.
Share information about Capital One products and services through genuine conversations, without traditional sales quotas.
Guide customers through Capital One’s digital ecosystem, including mobile tools, and troubleshoot technology challenges.
Host and support local events promoting financial health within established programs and community partnerships.
Advocate for customers, solve problems, and resolve issues in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, including de-escalation.
Foster a supportive and inclusive environment where every guest feels welcome.
Remain active throughout the Café and support the flow of the guest experience.
Support nearby Cafés within a 50-mile radius and occasionally assist other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.
Adapt to flexible schedules and business-driven schedule adjustments, including nights, weekends, and holidays.