Optometric Technician - Hyde Park
About The Position
Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The technician manages patient flow, performs preliminary testing and clinical data collection, supports in-person and video-assisted eye exams where available, and helps patients learn to insert and remove contact lenses. The role also supports appointment booking and follow-up, recordkeeping, reports to other medical professionals, regulatory and privacy compliance, and the preparation and maintenance of exam rooms and equipment. The technician may also support the retail sales team as directed by the Store Leader.
Requirements
- Professional, articulate, and compassionate approach to patient care.
- Effective team collaboration and communication with doctors, store team members, and patients.
- Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
- Ability to think outside the box when needed.
- Precision and comfort with technology, with the ability to quickly learn and effectively use new medical applications.
- Enthusiasm for working alongside a doctor, in person or virtually, in a high-volume retail setting.
Nice To Haves
- At least 1 year of experience in a medical environment supporting doctors.
- Strong knowledge of eyewear and ability to describe the features and benefits of different offerings accurately.
- Working knowledge of G Suite.
- Previous work experience in optometry, electronic health records, or medical care.
- Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
- Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).
Responsibilities
- Act as the primary liaison between the doctor and patient and build rapport with eye exam patients.
- Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
- Support in-person and video-assisted eye exam appointments as available.
- Provide insertion and removal training to new contact lens wearers and train additional team members as directed by the Store Leader.
- Support patients and the store team through appointment confirmation, annual exam outreach, and contact lens follow-up.
- Manage patient flow through the eye exam process.
- Help the doctor maintain accurate records of collected data.
- Help prepare reports for other medical professionals as needed.
- Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
- Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up-to-date, clean equipment, and perform ongoing maintenance and calibration as needed.
- Support the retail sales team as directed by the Store Leader.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance.
- Paid sick leave.
- Paid holidays.
- Vacation days per year.
- 401(k) retirement savings plan.
- Parental leave, including for non-birthing parents.
- Short-term disability.
- Employee Stock Purchase Plan.
- Employee Assistance Program (EAP).
- Bereavement support.
- Optical Education Reimbursement.
- Free eyewear.
- Part-time employees are offered EAP, Employee Stock Purchase Plan, free eyewear, and paid sick leave.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
