Part - Time Café Ambassador - SoHo

Capital One•New York, NY

19h•Onsite

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a traditional teller line. The role combines high-end guest service with guidance on digital banking, helping connect digital innovation with human interaction. It is not a barista role and does not involve serving coffee. The ambassador proactively engages with guests, shares information about Capital One products and services through genuine conversation, and helps customers use digital tools and resolve technology challenges. The role also supports local financial-health events within Capital One’s established programs and community partnerships. Ambassadors advocate for customers, resolve issues in accordance with compliance and regulatory requirements, and may handle complaints and escalated situations requiring de-escalation. The position calls for an inclusive, supportive approach and a flexible, detail-oriented team member who can adapt to change. The work is active and involves moving throughout the Café. The employee may need to support other Cafés within a 50-mile radius and occasionally assist other locations in the broader region. Schedules may include nights, weekends, and holidays, may change based on business needs, and required training may take place outside the primary shift schedule.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
Availability to work a flexible schedule, including nights, weekends, and holidays; hours and days may change.
Ability to adapt to business-driven schedule adjustments and attend training on a schedule that may differ from the primary shift.
Ability to lift up to 25 pounds and stand or move for extended periods.
Strong attention to detail, positive attitude, flexibility, and ability to embrace change.

Nice To Haves

Associate’s degree.
2 or more years of banking experience.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy community and café environment.
Share the value of Capital One products and services through genuine conversations, without traditional sales quotas or high-pressure tactics.
Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
Host and support local events promoting financial health within established company programs and community partnerships.
Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, including de-escalation when needed.
Foster a supportive and inclusive environment where every guest feels welcome.
Work as a flexible, detail-oriented team player and adapt to change.
Move throughout the Café to connect with the community and support the guest experience.
Support surrounding Cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions, which may take place on a schedule different from the primary shift.
Maintain regular and consistent attendance.