Part - Time Café Ambassador - SoHo
About The Position
The Café Ambassador is the face of Capital One’s mission to change banking for good, connecting digital innovation with human service in a modern community hub. The role focuses on providing high-end service, building relationships with guests, and guiding customers through Capital One’s digital banking tools. It is not a barista role and does not involve serving coffee or traditional sales quotas. The Café Ambassador engages with guests, shares information about Capital One products and services through conversation, assists customers with digital tools and technical challenges, supports community events focused on financial health, and advocates for customers while resolving issues in accordance with compliance and regulatory requirements. The role also supports an inclusive guest experience and requires an active, adaptable approach throughout the Café. The position may require supporting nearby Cafés within a 50-mile radius and occasionally assisting other locations in the broader region. The schedule is flexible and may include nights, weekends, and holidays. Regular attendance, participation in required training, and adaptability to business-driven schedule changes are required. The position involves lifting up to 25 pounds and standing or moving for extended periods.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to adapt to business-driven schedule changes and attend required training sessions.
- Ability to lift up to 25 pounds and stand or move for extended periods.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- 2 or more years of banking experience.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Proactively engage with guests in a high-energy environment that functions as a community space and local coffee shop.
- Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
- Guide customers through Capital One’s digital ecosystem, helping them use mobile tools and troubleshoot technology challenges.
- Host and support local events that promote financial health, following established programs and community partnerships.
- Advocate for customers, solve problems, and take ownership of issue resolution in accordance with compliance and regulatory requirements.
- Handle complaints and escalated situations, including de-escalation where needed.
- Foster a supportive, inclusive environment where every guest feels welcome.
- Stay active throughout the Café, connecting with the community and supporting the guest experience.
- Support surrounding Cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
- Attend required training sessions, which may occur at times different from the primary shift.
- Maintain regular and consistent attendance.
Benefits
- Medical, dental, vision, and prescription coverage beginning on Day 1.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid parental leave.
- Mental health support.
- Back-up child or elder care.
- Capital One Threads clothing.
- Custom beverage while working.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
