C-Store Manager
About The Position
The C-Store Manager is a dynamic leadership role overseeing convenience store and fuel station operations. The position focuses on exceptional customer service and operational excellence, while managing merchandise, inventory, personnel, operating costs, and shrink reduction to support sales and profitability. The manager supervises C-store staff and ensures company operating standards are met or exceeded. The role requires regular transportation by personal vehicle for fuel surveys and spot checks, and open availability to cover shifts when needed. The work involves regular standing and manual dexterity, occasional lifting or moving of up to 50 pounds, and duties in varying conditions including confined spaces. The work environment is usually moderately noisy and may occasionally include unrestricted second-hand tobacco smoke.
Requirements
- At least three years of experience in retail management.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to obtain Food Safety, Alcohol Awareness, Non-Gaming, and Gaming cards.
- Reliable transportation or a personal vehicle.
- Open availability and willingness to cover shifts when needed.
- Proficiency in spoken and written English to read and interpret documents, instructions, and manuals and communicate effectively.
- Ability to apply logical thinking to execute instructions and resolve problems.
- Ability to qualify for licenses and permits required by federal, state, and local regulations.
- Ability to stand regularly, use manual dexterity, and occasionally lift or move up to 50 pounds.
- Ability to perform duties in varying work conditions, including confined spaces.
Responsibilities
- Foster an exceptional customer service culture and ensure customer interactions reflect the company's operational standards.
- Execute shrink and expense management strategies in accordance with senior management guidelines.
- Oversee merchandise stock levels, ensure perishables are within selling dates, and maintain a well-stocked sales floor with clear, accurate signage.
- Ensure employees follow policies and procedures, receive appropriate training, and maintain required equipment certifications in accordance with state, federal, and company regulations.
- Implement money-handling procedures and ensure proficient use of POS and other store equipment to minimize errors and cashier shortages.
- Participate in and promote Terrible Herbst Operational Excellence Programs.
- Prepare Daily Activity Reports accurately and promptly.
- Evaluate and address employee issues, conduct regular performance reviews, and provide constructive feedback and growth strategies.
- Balance cash drawers daily and identify overages or shortages.
- Manage and verify daily deliveries by cross-checking shipments against inventory records.
- Supervise all C-Store staff.
- Conduct regular fuel surveys and spot checks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
