Butler-St. Regis

Marriott • Sarasota, FL

3d

About The Position

The Butler provides bespoke experiences and services to fulfill guest needs before arrival, at check-in, throughout the stay, and upon departure, partnering with other hotel departments. The role coordinates Butler Valets and verifies that departments supporting Butler services are equipped to meet guest needs. Butlers build rapport with guests, anticipate needs proactively, and act on them where possible.

The role represents St. Regis’s personalized Butler program and requires a passion for service, uncompromising standards, strong interpersonal skills, and the ability to anticipate guest needs. Team members are expected to maintain a safe workplace, follow company policies and procedures, uphold quality standards, and maintain professional uniforms, appearance, and communications. The work involves extended periods of standing, sitting, or walking and hands-on handling of objects weighing up to 50 pounds without assistance, as well as other reasonable duties as requested.

Requirements

• At least 6 months of related work experience.
• Passion for service, uncompromising standards, ability to anticipate needs, and impeccable interpersonal skills.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Provide bespoke guest services before arrival, at check-in, during the stay, and upon departure.
• Coordinate the efforts of Butler Valets.
• Verify that departments supporting Butler services are equipped to meet guest needs.
• Build rapport with guests, proactively anticipate their needs, and act on them where possible.
• Create a safe workplace, follow company policies and procedures, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform hands-on work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED