Butler

Saybrook Point Resort & Marina • Old Saybrook Center, CT

5d • $17 - $21 • Onsite

About The Position

The Butler works as part of the Butler Department to provide exceptional, discreet guest service with meticulous attention to detail. This is a dual-function position that also includes duties associated with the Bell Person role. Butler Department personnel receive continuous training and quality control to maintain high standards.

The role involves learning and recording guest preferences, coordinating pre-arrival arrangements, preparing rooms and personalized amenities, welcoming guests, and responding promptly to requests. Butlers provide in-room and departure services, help arrange transportation and reservations, and maintain discretion while anticipating guest needs. The position is based in a hospitality setting and requires availability for days, evenings, weekends, holidays, and extended hours as business requires.

Requirements

• High school diploma or GED required.
• Working knowledge of the English language; ability to speak, read, and write clearly.
• Knowledge of butler practices and procedures.
• Working knowledge of food and beverage service; extensive knowledge is expected of the head butler overseeing dining arrangements.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to interact with guests effectively and courteously in a professional manner.
• Excellent written and oral communication skills focused on hospitality etiquette.
• Maintain all current licenses and certifications.
• Be familiar with hotel services and features and local attractions and activities to answer guest inquiries accurately.
• Maintain high standards for work area and appearance and present oneself professionally to staff and guests.
• Availability for days, evenings, weekends, holidays, and extended hours as business requires.
• Provide documentation of legal authorization to work in the United States.

Nice To Haves

• Professional Butler certification preferred.
• One year of butler experience preferred.

Responsibilities

• Greet guests warmly and create a friendly, positive experience.
• Record guest information and preferences gathered through pre-arrival interviews, observation, and follow-up communications.
• Conduct pre-arrival interviews and make and confirm requested reservations by phone, text, or email.
• Arrange guest transportation.
• Inspect rooms before arrival to ensure they are clean, stocked, and operational.
• Prepare arrival amenities based on guest preferences or special occasions, and welcome guests with their preferred beverage or a local specialty.
• Explain available butler services and invite guests to use them.
• Follow up on guest activities and service delivery.
• Provide wake-up service and arrange requested room-service menus, beverages, newspapers, bath preparation, clothing layout, and weather information.
• Set up tables for room-service orders and check whether guests need anything else.
• Provide shoe cleaning, clothing steaming, and ironing upon request; return items appropriately.
• Prepare clothing and dry cleaning for return by removing packaging and transferring garments to appropriate hangers.
• Perform turndown service while guests are away, provide a basic amenity, and prepare the room for their return.
• Provide a guest itinerary at the start of the stay and update it during evening turndown when plans change.
• Lead a late-afternoon or early-evening cocktail-making class and cocktail hour featuring a signature cocktail.
• Provide a basic travel care package before departure and place it in the guest room during the prior evening’s turndown.
• Answer guest calls courteously, log requests, relay them promptly, follow up, and escalate requests that are not attended to within half an hour.
• Keep the White Board current to manage guest activities and requests.
• Observe guests’ emotional tone and body language, maintain discretion, and respond appropriately to their needs.
• Follow up with guests and invite them to return in ways aligned with their preferences; provide personalized touches to delight guests.
• Acknowledge guest requests promptly, address them within minutes when possible, and work on complex requests after acknowledging them.
• Handle secretarial, technological, and business-center service requests.
• Maintain professional conduct and foster cooperation with coworkers, management, and guests.
• Maintain current licenses and certifications, familiarity with hotel services and local attractions, and high standards for work area and personal appearance.

Benefits

• 401(k) retirement savings plan for all employees.
• Employee Assistance Program (EAP).
• Employee discounts.
• Holiday premium pay for hours worked on designated holidays.
• Financial assistance through an Employee Relief Fund and Hardship Loan Program.
• Eligible full-time employees receive medical, dental, and vision insurance, paid time off, paid holidays, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED